Location: Remote position
Salary Range: 800 - 1100 USD/month (depending on the employer, your experience, and performance)
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
We support a leading youth sports franchise in the US that runs structured programs focused on positive character development for kids. As the franchise grows, we're building out a remote support team to help keep day-to-day operations running smoothly.
Position Overview:
We're looking for a reliable Bilingual Customer Support & Admin Assistant, fluent in both English and Spanish to support day-to-day program operations. This is a remote admin and customer support role, ideal for someone coming from a BPO or call center background who wants to transition to a stable work-from-home setup with a consistent schedule. You'll be the main point of contact for Spanish-speaking parents and program participants.
Key Responsibilities:
Customer Support
- Handle incoming calls and respond to inquiries from both English and Spanish-speaking parents and program participants during business hours
- Provide friendly, professional support in the customer's preferred language and escalate issues when needed
- Maintain accurate records of interactions and follow-ups
Program Admin Support
- Manage and update participant rosters and program season schedules
- Coordinate field logistics and scheduling support
- Process basic invoices and track expenses using provided templates
Recruitment Support
- Post job ads on Indeed, CareerPlug, and Craigslist following a set template and process
- Conduct brief initial phone screens using a structured script and scorecard
- Log applicant information and pass qualified candidates to the hiring lead
Qualifications:
- Fluent in both English and Spanish, written and spoken
- At least 1 year of experience in a BPO, call center, or customer service role
- Comfortable handling phone calls professionally and confidently in both languages
- Organized and reliable with good attention to detail
- Able to follow structured processes and checklists independently
- Stable internet connection and a quiet work setup at home
- Available to work US business hours (CST/PST)
Nice-to-Haves:
- Experience with scheduling tools, CRMs, or admin software
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Background in sports, youth programs, or education (not required, just a plus)
Job Type: Full-time
Work Location: Remote
