Job Overview
We are seeking a reliable, detail-oriented Remote Administrative Assistant to support the daily operations of a growing residential painting company.
This role is ideal for someone who enjoys customer service, organization, and managing administrative tasks in a fast-paced environment. You will play a key role in keeping operations running smoothly by handling customer communication, scheduling, invoicing, and supporting payroll processes.
If you are proactive, organized, and enjoy supporting a small business team, we’d love to hear from you.
Key ResponsibilitiesAdministrative & Operations Support
- Manage daily administrative tasks and maintain organized records
- Update internal trackers and documentation
- Assist with project coordination and task management
- Prepare reports and operational data as needed
- Provide end-of-day updates on completed tasks and priorities
Customer Service & Scheduling
- Respond to customer inquiries via phone, email, and messaging
- Schedule estimates and service appointments
- Follow up with new leads and existing customers
- Provide basic information about company services
- Coordinate calendars and scheduling logistics
- (Phone responsibilities may be introduced after training)
CRM & Data Management
- Maintain and update customer information in CRM systems
- Track job progress, estimates, and communications
- Ensure data accuracy and consistency
Invoicing & Payment Processing
- Create and send invoices
- Track incoming payments and update records
- Assist customers with billing questions
- Maintain organized financial documentation
Process & Team Support
- Follow company SOPs and workflows
- Support process improvements and efficiency
- Communicate regularly with the team on progress and priorities
- Assist with additional administrative tasks as needed
Qualifications
- Experience as a Virtual Assistant, Administrative Assistant, or Customer Support Representative
- Strong written and verbal communication skills
- Comfortable speaking with customers and coordinating schedules
- Highly organized and detail-oriented
- Ability to manage multiple tasks independently
- Comfortable learning new tools and systems
- Reliable internet connection and quiet workspace
Preferred (Not Required)
- Experience supporting home service businesses (painting, HVAC, plumbing, etc.)
- Experience with CRM systems
- Experience with invoicing, bookkeeping, or payroll support
- Experience working remotely
- Sales experience is a plus (lead follow-ups, customer communication, and appointment conversion)
Job Types: Full-time, Contract
Pay: $15,000.00 per month
Experience:
- Admin/VA?: 2 years (Preferred)
- speaking with customers by phone: 2 years (Preferred)
- Tools used (QuickBooks, Excel, CRM, etc.): 3 years (Preferred)
Work Location: Remote
