We are hiring Seasonal Remote Customer Support Agents to support a high-volume US customer support operation during one of the busiest periods of the year.
This is a fast-paced seasonal role supporting customers by phone, email, and chat for a regulated online horse racing wagering platform. Customers may be reaching out because they are unable to access their account, need help registering or verifying their information, are having trouble using the mobile app, or have questions about placing and managing wagers.
This is not a sales role and does not involve giving betting advice or recommending wagers. Instead, you will help customers understand how to use the platform, troubleshoot common issues, and ensure their accounts and wagers are functioning correctly.
This is a short-term assignment running from April 20 through May 3.
Training begins immediately, and hiring decisions will be made quickly.
Assignment Details
- Fully remote (US-based candidates only)
- Seasonal assignment runs from April 20 through May 3
- Limited flexibility for time off during the assignment
- Candidates must be available for weekends and major racing events
- Training is required before moving into production
- Candidates must complete all hiring steps to be considered
- Final offers are contingent upon successful completion of a background check
Pay & Hiring Process
- Pay rate: $13 per hour
- Fast hiring process with priority given to candidates who complete all steps quickly
Required Hiring Steps
- Complete the prescreen questionnaire
- Complete and pass a background check
- Complete the one-way video interview
- Final decision and contract
What You'll Be Doing
- Assist customers with account registration, identity verification, password resets, and login issues
- Help customers navigate the website and mobile wagering app
- Support customers with deposits, withdrawals, account funding questions, and general account functionality
- Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
- Troubleshoot common technical issues involving the website, mobile app, or account access
- Respond to customer questions through phone, email, and chat while managing multiple systems at once
- Accurately document customer interactions and outcomes in internal systems
- Escalate technical, account, or payment-related issues when appropriate
- Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
- Maintain professionalism, urgency, and accuracy while handling high customer volumes
- Follow established procedures and remain engaged throughout live operations
Requirements
What We're Looking For
- Previous customer service, contact center, or support experience preferred
- Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus
- Comfortable working in a fast-paced, high-volume support environment
- Strong written and verbal English communication skills
- Comfortable using multiple systems, browser tabs, and tools at the same time
- Able to quickly learn a new platform, mobile app, and internal support systems
- Strong data entry and documentation accuracy
- Dependable with excellent attendance and schedule commitment
- Comfortable supporting customers on a regulated online wagering platform
- Able to stay calm, focused, and professional during major racing events and other busy periods
- Reliable internet connection and a quiet work-from-home environment
- Previous remote work experience
Technical Requirements
Candidates must use their own personal equipment and internet connection for this role. Equipment is not provided.
Candidates Must Have
- Personal Windows 11 computer
- Dual monitors and webcam
- Minimum 12 GB RAM
- Wired or high-speed internet connection
- Access to Microsoft Teams
- Quiet, dedicated workspace suitable for phone support
If you are dependable, comfortable in a fast-paced support environment, and available for the full assignment period, we encourage you to apply.
