Position: Cloud Support Technician
Location: Remote (Work from Home)
Pay Rate: $19.23–$24.03/hr (depending on experience)
Job Type: Temp-to-Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Training: Initial training with a senior team member (may require a few days onsite in Plano, TX)
Job Responsibilities
As a Cloud Support Technician, you will play a key role in providing exceptional technical support to business customers.
Your responsibilities will include:
-Answering inbound calls and assisting customers with technical issues.
-Troubleshooting system and connectivity problems.
-Supporting VoIP (internet phone) systems.
-Assisting with system programming and updates.
-Uploading software remotely when needed.
-Escalating complex issues to management.
-Documenting all calls and updates in the system.
-Collaborating with the team to deliver excellent customer support.
Requirements
To succeed in this role, you should meet the following qualifications:
Experience:
-At least 2 years of experience in IT support or help desk roles.
-2 years of experience supporting VoIP technologies.
-1 year of experience working with data networks.
-Experience working with high-touch, premier customer accounts is preferred.
Skills:
-Strong troubleshooting and problem-solving abilities.
-Comfortable taking calls and assisting customers.
-Ability to document work and manage multiple tasks effectively.
Preferred:
-Experience with VoIP technologies and data networks.
-Experience working with business customers.
Additional Duties:
-Input all daily calls received into the database.
-Perform any duties prescribed by management as needed.
Why Join Us?
This is an excellent opportunity to grow your career in IT support while working remotely.
You’ll receive hands-on training and have the chance to work with a collaborative team dedicated to providing top-notch customer service.
Ready to Apply?
If you meet the qualifications and are excited about this opportunity, we’d love to hear from you!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description
This company offers growth and a great group of people to work with.
