Location: Hybrid position, two days per week in office in Columbus, Ohio, and three days working remotely
Classification: Full-time, non-exempt employee
Salary: $19.24 - $27.05 per hour
Welcome to Miaplaza!
Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful!
MiaPrep Online Academy of Ohio is our newest offering for Ohio families looking for a flexible public school option. The school will serve grades 7-11 in its first year. The school aims to serve 250 students year one, with plans to grow to over 1,000 students by 2030. 🚀
We’re seeking a compassionate and detail-oriented Administrative Support Associate to join our team with a start date of July 6, 2026. This is a fully remote, asynchronous teaching role that provides critical frontline support to the administrative operations of MOAO. This role is responsible for responding to student and parent inquiries through email and phone communication, and contributing to a range of administrative and project-based tasks that support school operations, student engagement, and the overall experience of MOAO families. This position will also be very involved in compliance and Education Management Information System (EMIS) state reporting.
This position reports to the School Leader, supporting and executing tasks across enrollment, internal systems, and communication platforms as needed. The Associate also contributes to academic calendar management and plays a key role in fostering a responsive, caring culture for all MOAO stakeholders.
A Day in the Role
Resolve concerns promptly, or triage and escalate issues to appropriate departments or staff as needed, ensuring timely resolution.
Maintain excellent record-keeping in all systems, ensuring students, parents, and staff have correct information as it is needed.
Ensure accuracy of data reporting through DASL and EMIS
Assist with administrative tasks related to enrollment and academic status in coordination with the academic counselors, teachers, and other staff.
Maintain and update the academic and club calendar
Support and occasionally lead special projects aligned with the administrative needs of the school (e.g., surveys, audits, internal documentation, family communication, data analysis).
Proactively identify opportunities to improve administrative systems and support services.
Contribute to a collaborative culture that values communication, flexibility, and support for student success.
Schedule
MOAO staff are expected to have 40 hours of availability each week on a year-round basis.
This position will be in the office in Columbus, Ohio, 2 days of the week, with the other 3 days per week being remote.
Requirements
High school diploma or equivalent
Minimum 2 years of experience in administrative or customer service settings in a customer-facing role
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks and meet deadlines
Empathy, patience, and a student-centered mindset
Comfort with cloud-based tools (e.g., Google Workspace, ticketing systems)
Synthesizes complex information and explains it clearly
Maintains positive relationships with students and families
Resilient and positive in challenging situations
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Current resident of Ohio or willing to relocate to Ohio
All MOAO staff are considered mandated reporters and are required to respond to student safety and mental health concerns in accordance with the MOAO Crisis Response protocols. This includes participating in required training and, when appropriate, administering the Columbia Suicide Severity Rating Scale (C-SSRS) and following all documentation and escalation procedures.
The ideal candidate also brings:
Experience in an educational or school environment
Experience with EMIS reporting
Familiarity with Freshdesk or other ticketing/CRM platforms
Experience with calendar and scheduling management
Background in student advising or teen-facing roles (formal or informal)
Compensation & Benefits
The expected starting pay range is $19.24 - $27.05 per hour. Administrative Support Associates at MiaPrep Online High School work an average of 40 hours per week. When working year-round, this can equate to an annual pay range of $40,019 - $56,264.
Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.
Compensation is evaluated twice per year, based on performance. MOAO Staff compensation is first and foremost determined by performance and impact.
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
All employees are eligible for a 401(k) retirement plan with employer match.
PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average.
Parental leave, and other perks and benefits are also available.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.
➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
➡️ Learn more by visiting our careers page!
Ready to apply?
Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.
We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.
Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.
Links:
🎒 Miacademy: https://parents.miacademy.co/
🍨 Always Icecream: https://parents.always-icecream.com/
🐉 Clever Dragons: https://parents.clever-dragons.com/
📚 MiaPrep: https://parents.miaprep.com/
📓 MiaPrep Online High School: https://miaprep.com/online-school/
🏫 MiaPrep Online Academy of Ohio: https://miapreponlineacademy.com/ohio/
▶️ Hear our CEO, Johannes Ziegler, discuss our company: https://www.youtube.com/watch?v=bevhXe0gG2A
🖥️ Careers page: https://careers.miaplaza.com/
Individuals only, no recruitment agencies.
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