Remote Tier 2 PC Tech Support & Sales Specialist - Technical Sales Hybrid
U.S. Based | Work From Home | 1099 Freelance Contract
$18/hour | Immediate Start | Sales Quota Driven
We are seeking a proven sales closer with strong technical ability and real Tier 2 PC repair expertise. You must be available 40+ hours per week, open weekends and able to start immediately.
This is not an entry-level role, a script-driven support position or a training-based job. This is a high performance, sales-focused contract for someone who can handle difficult inbound calls, prevent customers from defaulting to local repair shops, begin troubleshooting right away, and convert qualified callers into paid remote services.
Most callers initially believe they need an in-person repair shop. Your responsibility is to take control of the call, establish trust quickly, demonstrate your technical ability and close the remote repair when appropriate.
This role pays $18/hour plus commission and requires consistent performance to maintain the contract. Only apply if you are confident in meeting strict expectations for sales, productivity and technical accuracy.
We provide training only on our internal systems, workflows, billing process, documentation standards, and phone tools. We do not train basic sales techniques or technical fundamentals. You must be ready to plug and play with both skill sets already in place.
Performance Expectations
• Handle 15–20 inbound computer repair sales calls each day
• Maintain a 33%+ conversion rate across all calls, including difficult ones
• Achieve an average $300 ticket per closed sale
• Move efficiently from diagnosis to sale to resolution to documentation
• Consistently hit all daily sales and productivity targets
• Generate $1,500+ in daily sales for remote computer repair services
• Successfully repair 5 computers per day, averaging $300 per customer
What You Will Do
• Handle inbound calls from U.S. home users who are considering bringing their computer to a local repair shop
• Prevent callers from defaulting to an in-person store by demonstrating value and capability early
• Begin troubleshooting immediately to build trust and accelerate the diagnosis
• Convert qualified callers into paid remote repair services
• Manage a mixed queue of software and hardware-adjacent consumer issues
• Quickly resolve common and urgent problems, including:
- Windows 11 boot failures
- “No Boot Device Found” errors
- Startup Repair / Automatic Repair loops
- BitLocker recovery situations
- Forgotten Windows passwords or PINs
- Login and account-access issues
- Bringing systems to a usable state for remote access
- Guiding customers through creating USB recovery media on a second device
Sales Expectations
You must already be able to:
• Take control of the conversation from the start
• Build trust quickly and confidently
• Handle objections without sounding aggressive or pushy
• Keep uncertain or hesitant callers engaged
• Prevent callers from defaulting to a local repair shop
• Ask for the sale directly and naturally
• Close challenging calls with confidence and consistency
Technical Expectations
You must already be proficient in:
• Tier 2 / Tier 3 remote troubleshooting
• Windows 10/11 recovery and boot repair
• BitLocker and account-access recovery
• Windows PIN and password reset paths
• Remote rescue workflows and remote-access setup
• Creating USB recovery media from a second device
• Consumer support across major desktop and mobile operating systems
We are not looking for someone who “figures it out eventually.”
We need someone who already knows the work and can perform immediately.
Required Qualifications
• CompTIA A+ certification (current or expired) with proof of completion required
• Demonstrated experience providing Tier 2 or Tier 3 remote technical support
• Proven phone-based sales, retention or quota-carrying closing experience
• Excellent spoken and written English with a professional phone presence
• Must be U.S.based
• A quiet, distraction free home office with high-speed internet and a professional headset
• Able to start immediately with minimal onboarding time
• Able to maintain full professional focus during scheduled work hours
This Role Is Not a Fit If You:
• Have mostly Tier 1 or script based call-center experience
• Depend on escalation for common boot, recovery or login issues
• Have customer service experience but no real sales closing background
• Are uncomfortable working in a high quota, performance driven environment
• Require training or refreshers on core troubleshooting or sales fundamentals
To Be Considered, Your Application Must Include:
• Your CompTIA A+ status, year earned and whether it is current or expired
• Your most recent sales quota, close rate and average ticket size
• A summary of your Tier 2 / Tier 3 technical experience, including issues you handle without escalation
• A brief example of how you would prevent a caller from choosing a local repair shop and instead close a paid remote service
• Your earliest available start date
Applications missing sales metrics, CompTIA A+ proof or the required written scenario will not be reviewed.
