Title: Applications Support Technician
Location: Remote
Job Type: Contract (12 Months)
Compensation:$55.00-$62.00 per hour W2
Industry: Renewable Energy
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About the Role Our client, a leading innovator in the residential solar and home electrification industry, is seeking an Applications Support Technician to join their expanding technology organization. This company is at the forefront of clean-energy solutions, serving customers nationwide through modern digital platforms and a high-volume contact center environment.
As part of the Application Support team, you will play a critical role in supporting enterprise applications, ensuring operational stability, and helping shape the technical direction of key platforms. This is a newly added position designed for a motivated professional eager to contribute to a rapidly growing technology ecosystem.
Job Description In this role, you will provide advanced application support, collaborate with development and engineering teams, and help maintain a best-in-class user experience for internal and external stakeholders. You will proactively monitor system performance, troubleshoot complex technical issues, and support key communication and customer-engagement platforms.
Key Responsibilities- Foster high-quality communication and collaboration across cross-functional IT groups.
- Create and maintain user documentation and training materials for common issues and solutions.
- Provide advanced troubleshooting for application, network, and hardware challenges.
- Manage escalation workflows and triage critical issues to development and engineering teams.
- Participate in development team stand-ups, review critical issues, and assist with tracking and resolving software defects.
- Build and maintain strong working relationships with engineering and customer support partners.
- Monitor application and system alerts, using established tools to ensure system reliability and performance.
QualificationsRequired Qualifications:- 3+ years of dedicated application support experience in a corporate environment.
- Experience with Contact Center platforms such as AWS Connect or Salesforce Service Cloud (or similar).
- Strong technical troubleshooting skills, including the ability to resolve complex issues through multiple problem-solving methods.
- Understanding of contact center technology, including IVR systems and outbound dialing.
- Experience configuring, managing, and optimizing predictive dialers.
- Working knowledge of Windows and macOS; foundational understanding of Linux/Unix environments.
- Proficiency in Microsoft Excel and Word; solid keyboarding skills.
- Familiarity with Google Workspace and Okta.
- Experience with communication or contact center platforms (additional systems are a plus)
- Excellent written and verbal communication skills, including phone and email communication.
- Strong planning, organizational, and reporting abilities.
- Proven presentation and facilitation skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to participate in a rotating on-call schedule.
Preferred Qualifications: Experience with the following applications:
- Salesforce
- ServiceNow
- Okta
- Jira
- Dizzion
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary:https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
