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Is This YOU? Then We Want to Meet You!
- Required: 1-2 years of proven experience in a customer service or similar support role.
- Confidence and clarity in communication
- Knowledgeable of the internal processes
- Neutral Accent / Good Comm Skills
- Experience in the service industry (auto service a plus)
If this sounds like you, then you’re just who we’re looking for to join our team!
🌟 Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 Your Mission Will Be To
- Channels used to provide support to Customers: Phone and Email > Receive a minimum of 25 calls per day > Assist clients who are waiting to get their car to Body Shop > Do outbound calls to clients and give them updates about the status of their car repairs > Solve inquiries about claims process > Give information about services and prices > Escalate tickets through Slack > Outbound calls - In the case we miss a call. Ask if they prefer to be contacted via email or call / Providing necessary updates > Answer emails and do other admin tasks
🖥️
Tech Checklist – Gotta Have It!
- 1-2 years Experienced customer service agent
- Software/platforms required: Aircall, Slack Channels, CCC one, Google Calendar, Spreadsheets
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
Working conditions
Reminder: This is an 8-hour training
HOOP: MON-FRI from 8a-6p ET. The agent will most likely cover from 1p-5p ET, per TL RC.
Please note that training is for 8 hours.
