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General Virtual Assistant (Familiar with Pet Manager CRM)
General Virtual Assistant (Familiar with Pet Manager CRM)
Full-time
AEST (Australian Eastern Standard Time)
The
General Virtual Assistant (GVA) will support daily client communications, booking coordination, and administrative tasks for a pet accommodation business. This role requires excellent written communication, strong attention to detail, and the ability to manage enquiries efficiently using the company’s CRM (PetManager). The GVA will act as the first point of contact for clients, ensuring timely, accurate, and professional responses aligned with the information available on the company website and internal policies.
Key Responsibilities
- Client Communication – Email Management
Respond To And Manage Incoming Client Emails, Including
– Providing information on availability, pricing, and accommodation styles
– Answering frequently asked questions using information from the website and internal guidelines
– Chasing outstanding payments and sending reminders
– Enforcing late fees in accordance with company policy
– Coordinating and confirming arrival and departure schedules
– Communicating and upholding terms and conditions, including the cancellation policy
- Client Communication – SMS & Text Support
Handle Text-based Enquiries With Professionalism And Clarity
– Sending auto-replies for after-hours messages
– Answering basic questions for new enquiries
– Confirming availability for existing clients
– Redirecting requests for specific cat updates to Amy as required
- CRM Management – PetManager
Use the PetManager CRM to support booking and client management tasks:
– Checking availability and providing on-the-spot quotes for email and text enquiries
– Entering manual bookings for clients who cannot use the CRM
– Updating or modifying booking dates upon request
– Adjusting and reissuing invoices as needed
– Reviewing vaccination certificates for validity before approval
– Uploading vaccination certificates to client profiles when received via email or text
Skills Required
– Strong written communication skills with a professional and friendly tone
– High attention to detail and accuracy
– Ability to follow established processes and enforce policies consistently
– Experience with CRM systems (PetManager experience is an advantage)
– Ability to multitask and manage time effectively
– Customer service–oriented mindset
– Reliable, responsive, and able to manage time-sensitive enquiries
– Comfortable working independently with minimal supervision
– Able to maintain confidentiality and handle client information responsibly
– Consistent adherence to company policies, procedures, and communication standards
priness-VAT2026-03-02T16:30:49+10:00
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