Position Summary
The Administrative Assistant provides both clerical and high level administrative support. Gathers, organizes and maintains information for efficient access, and develops and maintains spreadsheets and reports. Serves on several committees and prepares minutes, communicates policies and procedures, and secures clarification as needed. Coordinates and maintains detailed calendars. Drafts, edits and/or writes a variety of documents on behalf of others or for own signature. Coordinates and performs a broad range of clerical / support / reception functions in the department. Follows all visitor protocols. Ensures that requests for information and services are accurately responded to in a timely and appropriate manner.
Required Qualifications
- High School Diploma or Equivalent
- Two years of related office, business or administrative experience
- Must demonstrate customer service skills appropriate to the job
- Must be able to read, write and communicate effectively in English
- Computer literacy and proficiency
- Ability to establish and maintain effective working relationships across
- Understanding of basic medical terminology
- Ability to maintain a work pace appropriate to the workload
- Ability to multitask and prioritize needs to meet timelines
Preferred Qualifications
- Bilingual skills to communicate effectively with patients and families
- Previous experience in an administrative/executive assistant role
- Associates or Bachelors Degree
Physical Requirements
These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.
- Standing - Occasionally
- Walking - Frequently
- Sitting - Constantly
- Reaching with Hands and Arms - Occasionally
- Climb or Balance - Occasionally
- Stooping, Kneeling, Crouching, or Crawling - Occasionally
- Talking - Frequently
- Hearing - Constantly
- Seeing - Constantly
- Performing repetitive motions with arms or hands - Constantly
- Lifting, carrying, pushing or pulling up to 10 lbs - Constantly
- Lifting, carrying, pushing or pulling up to 25 lbs - Frequently
- Lifting, carrying, pushing or pulling up to 50 lbs - Frequently
- Lifting, carrying, pushing, or pulling greater than 50 lbs - Frequently
- Driving - None
Essential Job Functions/Major Areas of Responsibility
The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.
- Prepares documents and correspondence, demonstrating excellent writing, editing, proofreading skills. Effectively coordinates activities associated with meeting management, travel arrangements, transcription of minutes, and follow-up. Effectively manages calendars for others and schedules meetings/appointments and events on their behalf.
- Interfaces with staff, including Medical Staff, and other members of department/administrative team to serve as a liaison for hospital/department administrator, when necessary. Maintains awareness of all hospital and Corporate Policies and Procedures. Ensures that requests for information are accurately responded to in a timely and appropriate manner. Maintains confidentiality and ensures HIPAA compliance. Appropriately follows all visitor protocols.
- Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.
- Performs reception functions, including excellent telephone coverage. Effectively uses all applicable computer and office systems/procedures to coordinate documentation, data, and information to ensure timely communication and smooth operations. Ensures appropriate inventory of supplies and proper functioning of equipment. Completes filing in timely manner. Ensures the work area is clean, clutter free, and organized.
Core Organizational Values
We are a coordinated network of hospitals, affiliated medical groups and ancillary health care services working for the benefit of every person who relies on and trusts us for care. Our comprehensive networks aim to provide coordinated, personalized care. Through our affiliated networks, we strive to provide a healing environment and quality care by demonstrating the following organizational core values:
ACCOUNTABILITY: We honor our commitments and focus on "how it can be done".
- Take "ownership" of a problem to resolution
- Be responsible
- Make it happen
INNOVATION: We embrace change and continually seek new ways to improve.
- Generate new ideas
- Offer solutions to Solve Organizational Challenges
- Maintain an Open Mind
- Embrace change
TEAMWORK: We recognize trusting relationships are key to achieving success.
- Work together to achieve goal
- Learn and anticipate need needs of clients
- Keep facility spotless; Out of place? Pick it up!
EXCELLENCE: We are committed to the highest quality and safety standards.
- Act and look professional at all times
- Follow up on requests even if outside your department
- Show you care, say "I'll find out"
- Do whatever it takes!
COMPASSION: We understand and reflect the diverse communities we serve.
- Be sincere, use people's names
- Treat others as you want to be treated
- Offer to help others; "How can I help?"
- Show respect by listening as much as you speak
INTEGRITY: We are down-to-earth, honest and approachable.
- Do the right thing, the first time
- Offer to help others; "How can I assist you?"
- Honor your word and commitments
- Actions are legal and ethical