Job Title:
Field Service Engineer
Department:
Sales
Reports to:
Field Service Manager
Work Location:
Hybrid
Pay Range:
$69,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Field Service Engineer (FSE) is a cross-functional technical role requiring both internal and external collaboration. Success in this role hinges on a strong commitment to patient safety, exceptional technical expertise, and effective communication skills. Individuals in this position will be responsible for arranging travel to customer sites, performing system installations, conducting preventative maintenance, and providing ongoing service and technical support. The engineer will interface with hospital departments in partnership with Sales Representatives to ensure seamless coordination of schedules, dates, and resources. Creativity and tenacity are critical as troubleshooting and identifying solutions rapidly are key to satisfying complex customer needs. A preferred candidate will possess experience in electrical systems, electromagnetic technology, and/or networking, coupled with the ability to thrive in a fast-paced and customer-driven environment. Compliance with Elucent Medical’s Quality and Regulatory SOPs is mandatory as part of all operational and commercial activities.
Supervisory Responsibilities:
None.
Job Responsibilities:
Coordinate and execute system deliveries, installations, returns, and testing to ensure seamless integration into customer environments.
Collaborate with Sales Representatives to identify and address customer-specific requirements during the installation process.
Ensure all customer sites meet the necessary technical and environmental qualifications prior to system deployment.
Provide preventative maintenance and field upgrades, including software updates and hardware replacements, to ensure optimal system functionality and longevity.
Monitor and address system performance issues as they arise, maintaining a proactive approach to service reliability.
Maintain strong customer relationships by delivering responsive and effective support throughout the product lifecycle.
Develop and refine core processes for service and maintenance, ensuring consistency, efficiency, and compliance with Elucent Medical Quality and Regulatory SOPs.
Own and continuously improve the servicing process, incorporating customer and stakeholder feedback and best practices into operational workflows.
Maintain detailed records of service activities to ensure accurate reporting and transparency.
Act as a technical partner to the Sales team by providing insights into system capabilities and customer-specific solutions.
Qualifications
Education and Experience:
Bachelor’s degree in engineering or natural sciences, or technical experience in a related regulated industry.
3 years of experience
Field service experience preferred.
Medical device experience preferred.
Startup, small business experience preferred.
Required Skills/Abilities:
Communication
Problem solving and troubleshooting
Customer service and interpersonal relationships
Adaptability and flexibility
Time management
Attention to detail
Self-driven organization
Physical Requirements / Work Conditions:
50-75 pounds of lifting
80% travel required
Standing for long periods of time
Must be able to access a major airport in less than one hour
Must be able to fly with all major airlines
Must be able to rent and operate cars
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
401(k)
401(k) matching (4%)
Dental insurance
Health insurance
Vision insurance
Paid Holidays
Paid Vacation Days
Paid Sick Days
Short Term Disability
Long Term Disability
Life Insurance
Pet Insurance
Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
