Strongly Preferred: Candidates local to Hudson, OH or within 1 hour of a major airport living in the Western United States.

CEIA USA is a global leader in designing, engineering, and producing security screening equipment, including metal and weapon detection systems, hand-held detectors, and loss prevention systems. We take pride in our commitment to innovation, research, and customer support across North America's public and private sectors.

About:

The Field Service Technician is responsible for delivering exceptional technical service and support, ensuring the smooth operation of critical weapon and metal detection systems. This role involves installing, maintaining, troubleshooting, and repairing equipment while providing direct customer support at high-traffic locations, such as schools, stadiums, government buildings, and other public and private sector facilities.

As a Field Service Technician, you will ensure all service documentation is accurate and thorough, understanding that your work is crucial to the safety of those who depend on these systems. Working in a privately-owned company, you'll benefit from quick decision-making and fewer bureaucratic delays, allowing you to resolve issues efficiently and stay ahead of potential challenges.

Our field service team is comprised of experienced individuals with long tenures at CEIA USA, and we're looking for a dedicated professional to join our team and build a career with us.

Be part of a team that directly impacts the safety of high-traffic locations, from schools to stadiums and more, by keeping critical weapon and metal detection systems running.

Install, troubleshoot, and repair mechanical and electrical/electronic equipment.
Perform routine and preventive maintenance as required.
Test and verify the functionality of installed equipment to ensure optimal performance.
Diagnose errors or technical problems and determine appropriate solutions.
Provide exceptional customer support, making sure all documentation is thorough and accurate, and understanding that your efforts are essential to the safety of those who depend on these systems.

Collaborate with engineers and technical experts in a privately owned company, where faster decision-making and fewer bureaucratic hurdles allow you to push the boundaries of security technology and implement solutions without delay.

Collaborate with the technical team to resolve complex technical issues.
Analyze, evaluate, and diagnose technical problems effectively.
Set up and troubleshoot basic network connections, including assigning IP addresses and subnets.gh.

Benefit Summary:

At CEIA USA, we believe that taking care of our people is the key to building a thriving, high-performing team. That’s why we offer a comprehensive and market-leading benefits package, designed to support your well-being both inside and outside of work.

Paid Training opportunities to enhance your Career, and Educational Assistance
A Rich Paid Time Off Plan - 20-day (4-week) annual accrual starting at DOH that progressively increases with tenure
Select Paid Holidays, including the FULL period between Christmas and New Years - paid as Holiday Time
Premium health benefits, and wellness resources to keep you and your family supported.
- Medical Plan options that include a $250/$500 PPO Deductible that is lucratively subsidized by the Company
Company Paid life insurance, short term disability, and long-term disability
401(k) with % match that is only capped by IRS maximums, and profit sharing subject to eligibility requirements
Annual Bonus Potential after 1 full year of employment

Essential Job Knowledge:

Two-year technical degree or apprenticeship program or equivalent in a technical or military field.
3 – 5 years of proven experience in electrical / electronic and mechanical fields
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications and Skills:

Ability to work flexible shifts and adapt to changing work scheduled.
Willingness to travel for the vast majority of work.
Ability to fly on commercial airlines.
Ability to follow amps and verbal driving directions.
Ability to drive up to a 26’ box truck.
Strong ability to manage multiple priorities effectively while maintaining a high level of customer satisfaction.

Travel

Travel is required 90% of the time. Must be available to CONUS, OCONUS, and internationally. Overnight travel is required.

Other Duties

Please note that this job description is not intended to provide an exhaustive list of all activities, duties, or responsibilities required for this position. Responsibilities and tasks may be modified or added at any time, with or without prior notice.

Working Conditions

The work environment for this position is dynamic and varies based on assignment. Field Technicians operate in a range of settings, including warehouses, offices, outdoor environments, and prison facilities, each with its unique conditions and requirements.

While working in warehouse environments, employees may be exposed to fumes, airborne particles, moving mechanical parts, and vibrations. Noise levels can be loud, and environmental conditions may include heat, cold, rain, snow, or high humidity. In prison settings, employees must adhere to the specific rules and regulations of the facility.

This position also involves routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Duties may include working at a desk, using a computer, and communicating via phone or in person. Occasional physical activities include standing, walking, climbing stairs or ladders, and using hand tools or small power tools.

Employees must occasionally lift or move items weighing up to 70 pounds. The physical demands of this role include the ability to stand, walk, sit, use hands to handle tools or equipment, reach with arms, climb, and hear or speak as needed.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions of the job.

As an employee of CEIA, you will receive Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, 401(K) / Profit Sharing Plan, Additional Educational Assistance, and a very generous overtime policy.

As a CEIA team member, you will also have the benefit of receiving Paid Time Off (4 weeks to start) and Paid Holidays (10 paid holidays and time off between Christmas and New Year’s Day).

AAP/EEO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

CEIA USA’s mission is to sell, distribute and service the worlds most advanced technology in electromagnetic fields manufactured by CEIA to the Federal Government, State and Local Governments and Corporations. We sell, distribute and service within security detection, ground search detection, healthcare detection and ferromagnetic detection. CEIA’s unique technological solutions allow us to offer induction heating system services as well. With over 50 years of experience in designing and manufacturing Metal Detectors, CEIA has developed a series of devices with superior sensitivity and throughput. CEIA USA will continue to increase its operational base of customers through education, seminars and trade shows and with continuous improvement in the technology offered.

Check out our products at: https://www.ceia-usa.com/

CEIA USA

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