Director of Maintenance Operations
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.
Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.
Position Overview
We’re hiring a Director of Maintenance Operations to lead and scale our vendor-driven maintenance business line. This role is equal parts strategic architect and operational leader. You’ll be responsible for the full work order lifecycle. You’ll be responsible for building a national vendor network that works like a local one — fast, consistent, and high-quality.
You’re not just here to “manage the team” or “own the process.” You are the engine behind the strategy and the execution. You think in systems, love solving operational puzzles, and know how to build and lead through complexity. If that sounds exciting, keep reading.
Responsibilities:
- Build and lead a team of managers and directors who handle vendor management, work order operations, and performance.
- You’ll be directly managing regional directors of property services. Direct reports will be 4-6 people, with an organizational chart of ~50.
- You’ll be responsible for the hiring, training and development of your organization.
- Design and implement our nation-wide vendor strategy — sourcing, onboarding, compliance, and performance management
- Cut work order completion times by 30% over the next 12 months
- Build systems to increase seasonal and preventative maintenance revenue by 50%
- Improve post-service experience — including client communication, quality checks, and survey feedback loops
- Increase percentage of work orders handled by Evernest technicians
- Evernest has built our own technology platform to drive operational efficiency. You will partner closely with Product, Development, Market Ops, and Finance to design, build and optimize our Property Services platform to deliver outcomes.
- Lead process improvement initiatives across dispatching, estimates, vendor compliance, and service approvals
- Own the roadmap for vendor expansion, quality control, and regional coverage
- Use data to identify what’s working, what’s not, and what’s next
Requirements:
- You’ve got high standards, but don’t let perfection kill execution
- Strong leadership and team development skills — people want to follow your lead. You get the best out of your teams.
- Ability to zoom out to understand the business and see around corners. Ability to zoom in and execute a plan alongside your team.
- Effective communicator. You can communicate with front line team members and the executive team.
- 4-6 years of experience in property services, vendor operations, or maintenance leadership
- You've developed systems for building regional or national vendor networks — and made them work
- You love problems that need solving. You solve problems from first principles and don’t just do what has always been done.
- You understand the SFR space — from the owner’s pain points to the vendor’s challenges
- You move fast, make decisions, and course-correct without drama
- You believe accountability isn’t optional — it’s culture
- A bias for action: you spot inefficiencies, design solutions, and implement without waiting for perfect
- You work well across departments and communicate clearly with execs, operators, and frontline teams
- You know the metrics that matter and use data to drive performance. You’ve taken large data sets and built dashboards. You know how to leverage KPIs to drive the team’s performance.
- Experience owning a P&L. You deeply understand the drivers of financial performance and how to affect change.
- Willingness to travel to markets as needed
- Must have at least Bachelors Degree
Expected Outcomes
- Launch a comprehensive vendor sourcing and management strategy
- Source new vendors in strategic markets
- Improve work order completion time by 30%
- Improve vendor onboarding and compliance
- Grow seasonal services revenue by 50%
- Develop a 24-month vendor operations roadmap
- Increase service work approval rates by 50%
What You Can Look Forward To
Limitless Learning & Growth: Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth.
Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
Time for yourself: Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas. matter.
Feedback-Driven Culture: Quarterly check-ins focused on growth, empowerment, and constructive feedback— because we want you to thrive, not just survive.
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
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