Reports to: Senior Manager, Operations and Governance
Location: Remote
The Executive Assistant provides high-level administrative and coordination support to the CEO, Executive Team, and Senior Manager, Operations and Governance.
This role ensures executive schedules, meetings, travel, board logistics, and broader operational coordination run smoothly. In addition to supporting the CEO and leadership directly, the Executive Assistant supports organization-wide operational and project coordination under the direction of the Senior Manager, Operations and Governance, helping to keep work organized and moving.
This is a trusted, detail-oriented role that requires discretion, strong follow-through, and the ability to anticipate needs in a fast-paced environment.
KEY RESPONSIBILITIES
Executive and Leadership Support 50%
- Manage complex executive calendars across time zones
- Draft and format correspondence and meeting materials
- Support internal leadership coordination and scheduling
- Track follow-ups and action items from leadership meetings
- Coordinate domestic and international travel
- Prepare and reconcile expense reports
Board and Governance Administrative Support 20%
- Maintain organized records of board documentation
- Coordinate board and committee meeting invites
- Prepare and distribute board materials
- Draft board meeting minutes
- Support board logistics and documentation tracking
Organization-Wide Administrative Support 30%
- Maintain tracking and documentation for approved cross-functional work to ensure clarity on status, decisions, and next steps
- Coordinate meeting logistics and follow-up across teams to support timely progress
- Monitor timelines and flag potential conflicts, delays, or delivery risks to the Senior Manager, Operations and Governance
- Assist with operational coordination and preparation ahead of major conferences, summits, and programs
- Assist with staff travel coordination and provide general administrative support as needed
QUALIFICATIONS
- 5+ years of experience supporting senior executives
- Experience managing calendars and travel across multiple time zones
- Strong written communication and formatting skills
- Exceptional organization and attention to detail
- Comfortable handling confidential information
- Ability to prioritize and adjust in a dynamic environment
Preferred:
- Background in a nonprofit, association, or membership organization
- Experience supporting board operations
- Proficiency with Concur or similar expense management systems
- Familiarity with OnBoard or comparable board management platforms
- Working knowledge of ClickUp or similar project management tools
- Strong command of Microsoft Office
- Confidence coordinating domestic and international travel
- Comfort operating in remote collaboration tools such as Slack and Zoom
What Success Looks Like
- Executive schedules are coordinated and conflicts minimized
- Board meetings are organized, documented, and well supported
- Materials are prepared accurately and on time
- Action items are tracked and followed through
- Leadership is able to focus on strategic priorities
- Project documentation and tracking are current and accessible
This Role Is Not a Fit If
- You struggle with frequent schedule changes
- You are uncomfortable working closely with senior leadership
- You prefer clearly defined, repetitive tasks over dynamic coordination work
Additional Notes
- Competitive benefits package and performance-based bonus.
- Occasional travel to MRC conferences and team meetings.
- International safety protocols must be followed when traveling for business.
- Employees traveling for business purposes must be fully vaccinated to the level required for entrance into the respective state or country the business is taking place.
- MRC participates in eVerify. To learn more, please go to: https://merchantriskcouncil.org/who-we-are/careers/employment-at-mrc
About the Merchant Risk Council
The Merchant Risk Council (MRC) is a global non-profit trade association for payments and fraud professionals, established in 2000. With a presence in North America, Europe, APAC and LATAM, MRC provides a platform for its members through education, advocacy, collaboration and networking. Program and service offerings address the challenges and opportunities in the payments ecosystem, providing our members with the knowledge and resources necessary to navigate the rapidly evolving payments industry. The membership base represents a diverse range of industries, including e-commerce, retail, travel, and financial services, reflecting the organization’s commitment to promoting safer and more secure commerce across sectors.
