Job Overview
This role owns the end-to-end lifecycle of field technology, vehicles, and calibration assets that enable technicians to operate effectively in the field. The position is responsible for configuring, securing, testing, deploying, and supporting all technician hardware and diagnostic systems, while ensuring alignment with OEM and software vendor requirements.
The role serves as the highest tier of technical escalation for complex hardware, system, and diagnostic issues, while also managing inventory, fleet coordination, procurement, and documentation standards. Success in this role requires strong hands-on technical skills, operational rigor, and comfort working in a fast-moving, field-based environment where uptime and reliability are critical.
Key Responsibilities
- Own setup, configuration, testing, shipping, and troubleshooting of: Technician laptops and phones (durable and consumer-grade), VCIs and vehicle interface hardware. Peripheral tools required for ADAS calibration
- Perform laptop partitioning, hard drive cloning, firewall security, and system imaging
- Manage and support VMware environments used for diagnostic software
- Maintain standardized builds aligned with OEM and software vendor requirements
- Provide Tier-3 technical support and troubleshooting for complex hardware and system issues ensuring all equipment is available, functional, and tested
- Test new hardware and software configurations prior to field deployment
- Manage lifecycle of equipment (purchase, deployment, inventory tracking, repair, replacement, retirement) and maintain accurate inventory tracking of all IT, Vehicles, and Calibration assets
- Manage relationship with our fleet partners; this includes vehicle maintenance tracking and monitoring of gas card usage
- Support finance with purchase approvals and requests
- Work with operations teams and vendors to procure, deploy (upfitment, wrapping, and shipping), and decommission new vehicles, developing standards on inventory audits and management of field assets
- Maintain spare inventory for rapid swap and testing purposes
- Administer Google Workspace and Keeper:
- Gmail account creation and management
- Google Drive access and permissions
- Keeper password system
- Create and manage billing account and systems setup within TRAK and other platforms
- Maintain clear documentation for:
- Hardware standards and approved configurations
- Imaging and cloning procedures
- Inventory and asset tracking processes
- Lead the planning, deployment, and ongoing management of IT infrastructure including servers, networks, databases, and cloud services such as AWS and Azure.
- Oversee the configuration, maintenance, and security of virtualization platforms like VMware and vSphere to ensure optimal performance and reliability.
- Manage network infrastructure components including Cisco routers, LAN/WAN connections, firewalls, DHCP, network security protocols, and remote access software to maintain secure connectivity across all sites.
- Implement and monitor IT service management frameworks using tools like ServiceNow, Jira, SharePoint, SolarWinds, and Microsoft System Center to streamline workflows and incident resolution.
- Coordinate vendor relationships for hardware procurement, software licensing, and support services while ensuring compliance with organizational standards.
- Develop comprehensive disaster recovery plans and business continuity strategies to safeguard critical data and minimize downtime during emergencies.
- Supervise technical support teams providing desktop support, server management, network engineering, and cybersecurity services while fostering a culture of continuous learning.
- Lead project management initiatives related to IT infrastructure upgrades or new technology implementations using Agile methodologies to ensure timely delivery within scope.
- Conduct regular analysis of network performance metrics and system logs to identify vulnerabilities or areas for improvement in information security and network support.
- Maintain detailed documentation of all assets, configurations, policies, procedures, and compliance records aligned with IT governance standards.
Qualifications
- 3+ years of hands-on experience supporting hardware-focused IT environments, preferably in field-based, technical, or operational settings
- Strong hands-on experience with laptop hardware and durable computing systems, hard drive cloning and system imaging, disk partitioning, VMware
- Experience supporting hardware used in automotive, government, military, or police environments preferred
- Prior ownership of both IT support and hardware logisticsFamiliarity with field-based or mobile technician operations
- Experience with inventory management and procurement
- Comfort working in a highly operational, non-corporate IT environment
- Familiarity with creating or contributing to internal training materials, SOPs, or technical guides.
- Comfortable providing constructive feedback and coaching in a professional, team-focused manner.
Benefits
- Paid time off & Sicks days available (104 hours per year)
- Health, Dental & Vision Insurance.
- Base: $75,000 - $95,000
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- ADAS calibration: 2 years (Required)
License/Certification:
- ASE Certification (Preferred)
Work Location: Remote
