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Kissimmee, FL, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives | Full Time
| Medical, Dental, Vision, Competitive Salary, Paid Time Off
Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Mission That Truly Matters
Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment.
This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us.
About The Role
As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems.
This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service.
Schedule & Work Environment
- Full-time, 100% remote, Monday through Friday
- 8-hour shifts between 8:00 AM - 8:00 PM EST
- Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session)
- Permanent Schedule:
- Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST
- Wednesday: 11:30 AM - 8:00 PM EST
Training & Onboarding
- Comprehensive 8-week paid training program
- Includes systems training, healthcare processes, and ongoing support
- Designed to set you up for long-term success-not trial-and-error learning
What You'll Bring
- Strong active listening, communication, and problem-solving skills
- Ability to confidently navigate multiple web-based systems while on calls
- Comfort working in a high-volume, detail-driven environment
- A genuine desire to help others and follow processes accurately
Required Qualifications
- High School Diploma, Associate Degree or higher preferred
- Strong computer application and technical skills
- Proficient with Microsoft Word, Excel, Outlook, Teams
- Excellent attention to detail and organizational ability
- Prior customer service experience handling complex or sensitive issues
Experience That Helps, But Not Required
- Experience in high-volume or call-driven service environments
- Experience in high-level, customer facing role in retail focused on customer service
- Healthcare, insurance, or medical terminology knowledge
- Background in social work, behavioral health, or advocacy-based roles
Compensation & Benefits
- Competitive Pay Based on Qualifications
- Bonus opportunities available
- Competitive benefits package
- Long-term growth and advancement opportunities
Important Dates
- Start Date: Monday, March 23, 2026
- Hiring Closes: March 6, 2026 (early applications encouraged)
Is This Role Right for You?
This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role.
If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you.
Apply today and join DVS-where your work has purpose and your career has direction.
A pre-employment drug screening and criminal background check are required prior to employment.
If you have questions about this posting, please contact support@lensa.com
