BuildingReports leverages innovative technology and on-demand reporting tools to dramatically improve the building safety inspection process, leading to lower inspection cost and significantly reduced compliance risk. Companies rely on BuildingReports’ easy to use mobile scanning tools, online report database and management tools to properly inspect and maintain the safety devices in buildings they serve and manage. With BuildingReports’ instant access to secure online inspection reports, building owners and AHJ’s can verify the inspection was conducted properly and that safety equipment is working as expected. Building owners can also determine if any actions are required to comply with security and safety standards and thereby reducing risk and potential liability exposure. The BuildingReports global network of over 1,500 fire protection, life safety, security, and mechanical service providers has, to date, inspected over 20 billion square feet of commercial and industrial space with over 650 million individual assets inspected or serviced using BuildingReports solutions. BuildingReports has earned its reputation as the most trusted name in compliance reporting.
POSITION SUMMARY
The Member Services team is responsible for end-user technical support via phone and email, providing complete documentation of support issues and fixes. Deliver training programs to our customers, ensuring they have the knowledge and skills to effectively use our products or services. Providing onsite and/or webinar customer training is a function of the position. Member Services also provides internal IT support to BuildingReports team members.
ESSENTIAL FUNCTIONS
- Cares for end-user phone, email, chat/IM, and remote support.
- Complete support-related projects such as QA testing, training/deployment, and in-house technical support.
- Occasional on-site and/or webinar customer training.
- Provide end-user and internal user technical support via phone and email.
- Perform systematic troubleshooting steps to resolve technical issues. This might involve utilizing knowledge bases, manuals, or other resources to identify solutions.
- Maintain complete documentation of all support issues and fixes.
- Maintain a deep understanding of the products and services offered by the company.
NOTE: The employee must adhere to an approved schedule within the company business hours of 8am to 5pm EST. Flexibility may be necessary to accommodate assignments in different time zones, and support needs. This position is full-time and hourly. Workdays are Monday through Friday. Remote work is allowed.
POSITION QUALIFICATIONS
A Bachelor’s Degree is preferred with at least one year of related experience required.
Industry experience is preferred.
SKILLS & ABILITIES
- Exceptional verbal and written communication abilities.
- Outstanding interpersonal and customer service capabilities.
- Superior organizational skills coupled with meticulous attention to detail.
- Exceptional time management expertise, demonstrated by consistently meeting deadlines.
- Robust analytical and problem-solving aptitude.
- Proficiency in navigating high-paced and occasionally stressful environments effectively.
*Compensation is commensurate with experience and skill level.*
The company reserves the right to revise or change the job title and responsibilities as the need arises.
PHYSICAL DEMANDS
Extended periods of sitting at a desk while working on a computer, with the ability to lift up to 15 pounds when necessary.
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Other Physical Requirements: High frequency of viewing a computer monitor and typing.
WORK ENVIRONMENT
Work is performed primarily in office or remote. Workspace is equipped with computer, phone, and other necessary office supplies. The environment is often fast-paced and dynamic, requiring the Member Services representative to juggle multiple tasks simultaneously and sometimes in stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
BuildingReports is an EEO employer and offers equal employment opportunity to all based upon individual merit and does not discriminate on the basis of race, color, sex, age, national origin, religion, protected veteran status, and basis of disability or any other federal, state, or local protected class. BuildingReports is a Drug-Free workplace. Our Management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Job Type: Full-time
Base Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have prior experience working in the life safety or fire protection industry (e.g., fire alarms, sprinklers, extinguishers, inspections, compliance, or related systems)?
Education:
Experience:
- delivering end-user and internal user technical support: 3 years (Preferred)
- Performing systematic troubleshooting: 3 years (Preferred)
Work Location: Remote
