Role Summary:
The Diagnostic Support Specialist (DSS) is a remote, diagnostics-focused role ideal for candidates with experience as a remote service technician or dealership-level diagnostician. This position supports partner repair facilities and internal teams in diagnosing vehicle concerns, guiding repair strategy, and ensuring warranty compliance. You’ll work in a fast-paced, fully remote environment that bridges technical knowledge with real-time repair execution.
About RepairWise
RepairWise Inc. is transforming the way electric vehicles are diagnosed and repaired. Backed by Autotech Ventures and led by a team with experience from Tesla, RepairSmith, Turo, and YourMechanic, we connect consumers and OEMs with expert repair solutions through our network of independent shops. Our approach combines remote diagnostics and AI to save time, improve accuracy, and deliver a seamless repair experience. Joining RepairWise means being part of a fast-growing company at the forefront of auto repair innovation.
Key Responsibilities:
- Create initial repair plans prior to customer appointments by reviewing submitted DTCs, vehicle symptoms, and customer complaints. Determine likely causes and recommend next diagnostic or repair steps.
- Support field technicians and partner shops in executing complex repairs, including module programming, HV system handling, and ADAS calibrations.
- Engage directly with partner shops through RepairWise’s electronic RO system—document findings, provide repair direction, and ensure timely status updates within the platform
- Work closely with remote service advisors to align on repair strategy, customer communication, and documentation accuracy.
- Manage and update OEM service engineering cases with technical documentation, repair steps, and test step outcomes
- Ensure repairs follow OEM warranty guidelines and field actions. Document and flag any non-compliance or deviation.
Apply here: https://app.dover.com/apply/RepairWise/3b96f1c4-a956-4de0-9e0d-e41ae3903914?rs=55634680
Qualifications:
- 3–5 years of automotive diagnostics experience (including dealership or remote service technician roles)
- Strong understanding of DTC diagnostics, CAN bus systems, and module programming
- Comfortable working in digital platforms and remote diagnostic environments
- Excellent written communication and documentation skills
- OEM-specific training and/or ASE certifications preferred
- Experience with VinFast, Tesla, or similar EV platforms is a plus
Apply here: https://app.dover.com/apply/RepairWise/3b96f1c4-a956-4de0-9e0d-e41ae3903914?rs=55634680
Pay: $65,000.00 - $90,000.00 per year
Benefits:
Work Location: Remote
