About Us
Bill's Electric is a dedicated electrical services company committed to providing reliable, high-quality work to our residential and commercial clients. We are seeking a highly organized and detail-oriented Virtual Assistant to manage our administrative and client communications remotely, ensuring smooth office operations while our team is in the field.
The VA will be responsible for streamlining the daily administrative workflow, specifically focused on client interaction and scheduling for a service-based business:
Customer Communication: Professionally answer, screen, and route incoming phone calls and promptly respond to customer emails and inquiries.
Scheduling & Dispatch: Manage the master calendar for all service calls and appointments, coordinate scheduling with customers, and send timely appointment reminders to reduce no-shows.
Administrative Support: Perform data entry, organize digital files, prepare service-related documents and memos, and maintain accurate client contact lists.
Financial Support (Light Bookkeeping): Assist with basic financial tasks such as preparing and issuing invoices to clients, tracking payment status, and organizing expense receipts.
Marketing/Online Presence: Manage and schedule basic posts on company social media accounts (e.g., Facebook, LinkedIn) and perform simple website updates (e.g., updating FAQs or service lists).
Research: Conduct basic online research as needed for vendor pricing or new tools/software.
Proven experience as an Administrative Assistant, Virtual Assistant, or in a similar remote role.
Exceptional verbal and written communication skills.
Proficiency with scheduling software (e.g., Google Calendar, Outlook) and standard office software (e.g., MS Office or Google Workspace).
Excellent organizational and time-management skills, with the ability to work independently with minimal supervision.
Reliable, professional, and trustworthy when handling confidential client and business information.
Hiring a VA is a strategic move for a service company like Bill's Electric, allowing the field team to maximize billable hours and grow the business without increasing overhead.
Increased Productivity: Your licensed electricians can stay focused on revenue-generating field work (installations, repairs, etc.) instead of spending valuable time on calls, scheduling, or administrative tasks.
Improved Client Service: A VA ensures that every incoming lead, customer inquiry, or emergency call is handled immediately and professionally, even when you are busy on a job site. This prevents missed business opportunities and builds customer trust.
Reduced Overhead Costs: Because a VA is a contract worker who operates remotely, your company saves money by avoiding expenses associated with a traditional employee, such as:
Office space, desk, and equipment.
Employee benefits (health insurance, 401k, etc.).
Payroll taxes (as they are independent contractors).
Flexible Scalability: You can easily adjust the VA's hours or tasks based on your current workload. If business ramps up, you can increase their hours without the long-term commitment of hiring a full-time employee.
Organized Financial Workflow: By delegating invoicing and expense tracking, the VA helps ensure cash flow remains smooth and allows for more accurate financial management.
