Do you love helping people fix their cars? Are you the person friends call when a warning light comes on?
If you enjoy diagnosing problems communicating clearly and empowering drivers with real solutions YOUCANIC wants to hear from you.
We are looking for a part time Automotive Specialist who has hands on automotive experience strong communication skills and familiarity with diagnostic tools or scan tools. At YOUCANIC we help everyday drivers save money and gain confidence by understanding and fixing their vehicles. Your work will have a direct impact on people who genuinely need support and guidance.
What You ll Do
- Answer customer emails and support tickets with clarity empathy and technical accuracy
- Make outbound follow up calls when needed to help customers through more complex issues
- Use your automotive and diagnostic knowledge to help customers troubleshoot scan tool functions and vehicle related problems
- Collaborate with our internal team to escalate technical cases when needed
- Occasionally assist with writing or editing technical articles and support content
- Create simple explanation videos showing how certain components or systems work for example how a MAF sensor operates, or how to read a trouble code or how to perform a basic diagnostic check, etc.
- Provide feedback to help improve our products and customer experience
Who We re Looking For
- Experience working on cars either professionally or as an advanced DIYer
- Comfort using automotive diagnostic tools scanners or repair software
- Excellent communication skills writing and speaking
- Patience empathy and genuine motivation to help drivers solve problems
- Strong attention to detail and ability to explain complex issues in simple terms
- Ability to work independently in a remote environment
- Comfortable recording short educational videos with clear easy to understand explanations
- Bonus but not required experience creating or editing technical content or videos.
Why YOUCANIC
At YOUCANIC we are passionate about giving drivers the confidence to understand and maintain their own vehicles. You won't just be answering messages you'll be empowering people to fix real problems, save money and feel more in control of their car repairs.
This is a great opportunity for a technician or automotive enthusiast who enjoys helping others but wants flexible hours and remote work. You'll join a small friendly team where your input matters and your technical knowledge is truly valued.
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If you want to make a real difference and be part of a growing automotive education company we d love to meet you. Send your resume and a short note about why this role excites you.
This job is Fully Remote.
Pay: $18.00 - $25.00 per hour
Expected hours: 10.0 – 20.0 per week
Application Question(s):
- How many years have you been working on cars?
- Do you have any current or past ASE certifications?
- What diagnostic scanners have you personally used in the past?
- If a customer says their scanner cannot communicate with the vehicle what are the first three things you would check
- Have you ever written or explained a repair procedure to someone with less technical knowledge? Give an example.
- Write a short sample reply explaining to a customer why their update is delayed and what to expect next.
- What is something you wish you were better at, and why?
- What is something you’re proud of but rarely talk about?
- Did you use any AI tools for these responses?
Work Location: Remote
