We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Field Service Engineer - Dallas, TX
Benefits and Compensation:
The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
Position Summary:
This role offers the opportunity to work hands-on with advanced medical laser systems while supporting customers.. Although the position requires 100% travel, most travel is local, and the daily schedule can vary—some days are longer, but many are shorter and flexible. We are looking for a candidate who is adaptable, enjoys working in the field, and has a strong passion for technical problem-solving and customer service. If you thrive in a dynamic environment and have a high tolerance for travel, this role provides an exciting opportunity to make a meaningful impact.
In this role, you will:
- Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
- Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
- Respond to service requests and ensure on-site repair within 48 hours.
- Ability to manage and assist in the shipment of service parts to customer sites.
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
- Build trust with customers by ensuring integrity and accountability.
- Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
Essential Requirements:
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Electronic equipment/system troubleshooting
- Proficiency in the Microsoft Office suite required.
- Prioritization and multi-tasking skills required.
- Excellent communication, customer interaction and phone interaction skills required.
Work Experience and Education:
- Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
- Medical devices experience a strong plus
FULL-TIME/PART-TIME Full-Time
POSITION Field Service Engineer
LOCATION Dallas, TX
ABOUT THE ORGANIZATION
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life at Sciton:
At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
- The support, recognition, and room to grow their careers within Sciton.
- Empowerment to develop their creative genius and encouragement to be lifelong learners.
- Incentives for creativity and innovation across the organization.
