About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, sick, birthday, and vacation time as well as a 410k matching plan. Additional employees paid coverage options available.
Job Purpose
The Provider & Billing Services Administrative Coordinator serves the role of administrative assistant to the Billing and Provider Engagement teams. They play a critical role in ensuring operational efficiency, project coordination, and high-quality communication with provider offices. This position is responsible for managing provider-related meetings and materials, maintaining documentation and SOPs, coordinating internal projects, and assisting with process improvement efforts. The Coordinator also supports provider education and resources, including the provider portal, while helping identify and address recurring issues within billing workflows. The ideal candidate should have excellent technical skills, be highly organized, and communicate effectively.
Duties and responsibilities
- Assist with scheduling and coordinating internal and external meetings
- Prepare agendas, minutes, and meeting materials. Coordinate with providers on agenda updates and additional items.
- Maintain department policies, procedures, and SOPs.
- Maintain provider training resources
- Maintain department WIKI pages in Confluence
- Manage special projects using Atlassian, Confluence, and Azure
- Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.
- Support the implementation of new processes, tools, or systems utilized to support billing services
- Utilize strong problem-solving skills to address challenges and find efficient solutions.
- Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.
- Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.
- Provide support to Billing & Provider & Member Engagement departments as needed.
- Other duties and projects as needed.
Qualifications
- 2+ years of administrative or project coordination experience, preferably in a billing, provider-fronting or operations environment.
- Excellent technical skills including the ability to work in multiple systems simultaneously and learn new systems quickly. Experience in the following preferred:
- EZ-Cap
- Electronic Data Interchange (EDI) Clearinghouse (Office Ally)
- Microsoft Suite – Outlook, Teams, Office365, OneNote, OneDrive, SharePoint
- Sequel Server Management Studio
- Confluence
- Azure
- Strong organizational and project management skills, with the ability to track tasks, manage timelines, and follow through on multiple priorities.
- Proven ability to identify issues, analyze problems, and assist in implementing effective solutions.
- Experience creating and maintaining documentation, including policies, procedures, and SOPs.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Self-starter with the ability to work independently and as part of a team.
