Maintenance Scope Specialist (Subject Matter Expert – Maintenance)
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation’s most investable markets and manage over 19,000 homes. As one of the largest single-family and small multi-family property management and brokerage companies in the country, Evernest is on a mission to manage 250,000 homes by 2030.
We’re building a national home services platform designed to deliver consistent, high-quality maintenance and renovation outcomes for our clients and residents. It’s an ambitious journey, and we’re looking for exceptional talent to help us get there.
POSITION OVERVIEW
The Maintenance Scope Specialist (Subject Matter Expert) is a key technical resource within Evernest’s Property Services division. This role will leverage deep construction and maintenance expertise to review, validate, and approve project scopes and pricing prior to client submission.
The ideal candidate has a strong background in residential construction or maintenance management, understands cost structures across trades, and can identify gaps, overages, or inefficiencies in proposed scopes of work. This person will play a critical role in ensuring Evernest delivers high-quality, accurately priced, and properly scoped work across multiple markets.
WHAT YOU’LL DO
- Review and validate scopes of work and pricing for service requests, turns, and renovation projects to ensure alignment with company standards and cost expectations.
- Collaborate with vendors and field teams to clarify project scopes, resolve discrepancies, and recommend cost-effective solutions.
- Serve as the internal Subject Matter Expert (SME) for construction and maintenance scopes—providing guidance, training, and feedback to internal coordinators and vendor partners.
- Ensure pricing consistency across markets by applying company benchmarks, price books, and historical cost data.
- Support quality control efforts by validating before-and-after photos, reviewing completed work, and ensuring all deliverables meet Evernest standards.
- Partner with Operations and Maintenance leadership to identify trends, process gaps, and opportunities for improvement in estimate quality and approval workflows.
- Assist with change orders and escalations, verifying new scopes, pricing, and project adjustments in real time.
- Contribute to continuous improvement initiatives, including price book development, vendor scorecards, and process standardization projects.
WHAT YOU’LL BRING
- 4+ years of experience in residential construction, maintenance, or renovation management
- Strong knowledge of common trades (HVAC, plumbing, electrical, painting, flooring, roofing, general repairs)
- Ability to read, interpret, and validate scopes of work, bids, and estimates
- High attention to detail and strong analytical mindset for identifying cost discrepancies or scope gaps
- Exceptional computer proficiency and technology skills—comfortable navigating multiple platforms, reviewing digital estimates, using spreadsheets, and working within property management or work order systems
- Experience with maintenance or property management software (e.g., Property Meld, AppFolio, Buildium, Service Fusion, Jobber, etc.)
- Proficiency with data tools and spreadsheets (Excel, Google Sheets) to analyze pricing and performance trends
- Strong communication and collaboration skills for cross-functional teamwork and vendor engagement
- Proven ability to manage multiple priorities in a fast-paced, high-volume environment
- A solutions-oriented mindset—able to balance accuracy, speed, and cost efficiency
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
