Repairs & Maintenance Regional Team Leader
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation’s most investable markets and manage over 19,000 homes. As one of the largest single-family and small multi-family property management and brokerage companies in the country, Evernest is on a mission to manage 250,000 homes by 2030.
Our Property Services division plays a critical role in delivering exceptional maintenance outcomes for our clients and residents. We’re building a national home services platform that combines local expertise, operational excellence, and data-driven decision-making to improve service quality and reduce costs at scale.
POSITION OVERVIEW
The Repairs & Maintenance Regional Team Leader is responsible for leading, developing, and growing a high-performing maintenance operations team across multiple markets. This leader will oversee technicians, coordinators, and vendor relationships, ensuring that every work order is executed efficiently, cost-effectively, and with an excellent client and resident experience.
The ideal candidate has a strong background in single-family rental (SFR) maintenance operations, a proven ability to hire and develop teams, and a track record of driving measurable improvement in performance, cost control, and service quality.
WHAT YOU’LL DO
- Lead and Develop a High-Performing Team
- Hire, train, and coach team members, creating a culture of accountability, performance, and professional growth.
- Conduct regular 1:1s and team meetings to align goals, share best practices, and remove obstacles.
- Drive Operational Excellence
- Oversee day-to-day repair and maintenance execution, ensuring work is completed quickly, accurately, and to Evernest quality standards.
- Identify and eliminate process bottlenecks to improve speed, communication, and consistency across markets.
- Partner closely with Dispatch, Vendor Management, and Operations leadership to improve workflow efficiency and client outcomes.
- Leverage In-House Technicians
- Expand and optimize Evernest’s in-house maintenance technician operations to increase capacity, utilization, and profitability.
- Drive technician performance, ensuring high-quality workmanship, strong communication, and accountability.
- Ensure Quality and Client Experience
- Maintain a “right-first-time” mindset—focusing on craftsmanship, communication, and transparency throughout the maintenance process.
- Monitor service outcomes, drive continuous improvement, and resolve escalations with urgency and professionalism.
- Manage Costs and Vendor Performance
- Monitor regional maintenance spend and margin performance, identifying trends and opportunities for improvement.
- Strengthen relationships with vendors and contractors to ensure consistent pricing, quality, and turnaround times.
- Support implementation of Evernest’s price book, service standards, and technology tools across your region.
WHAT YOU’LL BRING
- 5+ years of experience in property maintenance or construction operations, ideally within the SFR (single-family rental) industry
- Proven leadership experience hiring, training, and developing teams across multiple markets
- Demonstrated success reducing maintenance costs and improving service outcomes for clients
- Strong operational and systems thinking—able to design processes that scale efficiently
- Excellent communication and relationship-building skills with both internal teams and external partners
- Comfort with data and technology; experience using maintenance management systems, dashboards, and reporting tools
- Root-Cause Problem Solving – Digs beyond surface issues to identify underlying process or training gaps
- Data-Informed Judgment – Uses information to make balanced, timely decisions (vs. chasing every metric)
- Prioritization Under Pressure – Can quickly determine what matters most when everything feels urgent
- Decision-Making Confidence – Balances speed with quality, and acts decisively with incomplete information
- Clear and Concise Communication – Explains complex issues simply to non-technical audiences (owners, residents, ops)
- Adaptability – Thrives amid change, new technology, or evolving organizational priorities
- Ownership Mentality – Treats the business as if it’s their own—takes full responsibility for outcomes
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
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