Remote RV Service Advisor & Dispatcher (Contract/Flat-Rate Pay)
Work From Home – Earn $20 Per Scheduled Tech Hour
Job Summary
Are you a highly organized and experienced RV or Automotive Service Advisor looking for a lucrative, work-from-home contract opportunity? We are building a high-quality mobile RV service operation and need a dedicated professional to manage our scheduling and customer flow.
This is a crucial, independent contractor role (1099) responsible for being the primary customer contact, providing initial service quotes, and efficiently scheduling our mobile technicians.
Pay Structure & Earning Potential
This position is paid on a flat-rate commission basis that is tied directly to productivity, providing high earning potential for efficient schedulers:
- Rate: $20.00 per billed technician hour scheduled (based on the flat-rate time assigned to the job).
- Example: If you book a repair that is factory-rated for 2.5 hours of labor, you are paid $20.00 x 2.5 = $50.00 for that single scheduled job.
Responsibilities
The Remote Service Advisor will be the primary point of contact for all service inquiries. Key responsibilities include:
- Customer Triage: Answering all incoming customer calls/emails, professionally diagnosing the RV problem over the phone, and collecting necessary unit information (Year, Make, Model).
- Quoting/Bidding: Utilizing your industry knowledge and our established flat-rate guide to provide accurate and competitive estimates to the customer.
- Efficient Scheduling: Dispatching and scheduling the mobile technician (our other contractor) based on location, availability, and job priority to maximize the technician’s daily production.
- Logistics Management: Ensuring all scheduling and location details are clearly communicated to both the customer and the tech.
- Documentation: Accurately logging all customer interactions, quotes, and confirmed appointments in our online management software.
Requirements (Non-Negotiable)
- Experience: Previous mandatory experience as an RV Service Advisor, Automotive Service Writer, or Dispatcher. Knowledge of common RV systems is a significant advantage.
- Reliability & Availability: Must be highly available and dedicated to answering calls consistently during agreed-upon standard business hours 8:00 AM – 5:00 PM MST
- Technical Setup: Must have a professional-grade communication setup, including reliable, high-speed internet and a quiet, dedicated home office space.
- Professionalism: Exceptional verbal communication, customer service, and organizational skills.
How to Apply
If you are a professional and motivated self-starter ready to take on this independent service management role, please submit your resume detailing your experience and your usual hours of availability.
This is an independent contract (1099) position and does not include benefits or guarantee a fixed number of hours.
Job Types: Part-time, Contract
Pay: $53,500.36 - $84,430.55 per year
Expected hours: 10 – 50 per week
Work Location: Remote
