Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.
About The Role
We are seeking a detail-oriented and organized File Clerk who will support our Customer Support department in maintaining and managing important records and documentation—all from the comfort of your remote workspace. As a File Clerk, you will play a critical role in ensuring that all customer support files are easily accessible, accurately organized, and maintained securely within digital systems, allowing the team to operate efficiently. This full-time, hourly position is ideal for someone who thrives on structure, has a keen eye for detail, and excels at staying on top of organizational tasks.
What You'll Do
- Organize and maintain an efficient digital filing system for customer support records.
- Retrieve and provide accurate documentation to Customer Support team members as needed.
- Ensure all files are labeled correctly and stored in compliance with company policies and data protection guidelines.
- Regularly audit digital files to confirm the accuracy, completeness, and security of records.
- Collaborate with team members to streamline documentation workflows and address filing needs.
- Assist in data entry tasks to update records, resolve discrepancies, and maintain database integrity.
- Keep track of the flow of customer-related documents to ensure timely access and retrieval.
- Monitor adherence to retention policies, including securely archiving and disposing of outdated records.
Qualifications
- Proven experience as a File Clerk, Administrative Assistant, or in a similar role.
- Proficiency in using digital file management systems and office software (e.g., Microsoft Office, Google Workspace).
- Exceptional organizational skills and high attention to detail.
- Strong written and verbal communication skills in English.
- Ability to handle sensitive and confidential information with discretion.
- Self-motivated and able to work independently in a remote environment.
- Familiarity with customer service operations is a plus.
- Reliable internet connection and a suitable home office setup.
The pay range for this role is: 25.19 - 35.19 USD per hour(Remote (Honolulu, Hawaii, US))
