Savvee Inc. is seeking a part-time Senior FTS Helpdesk Specialist to join our team in support of a high-profile federal government initiative, remotely. This position is responsible for delivering expert-level technical and procedural assistance to ensure efficient, accurate, and compliant electronic submissions through the EDGAR system. The specialist will serve as a primary point of contact for corporate filers, law firms, and accounting firms in helping to resolve complex issues and enhance the overall filer experience.
- Providing expert technical and procedural support to the EDGAR filer community, addressing a wide range of inquiries.
- Resolving complex filer issues related to EDGAR submissions, including validation errors, submission status, and technical troubleshooting.
- Responding to inquiries via phone, email, and webbased ticketing systems, ensuring timely and accurate resolutions.
- Diagnosing and troubleshooting technical issues associated with EDGAR filings, escalating unresolved matters to internal teams as needed.
- Documenting all interactions and resolutions in the designated tracking system for transparency and continuous improvement.
- Guiding filers through EDGAR procedures, including form selection, submission preparation, and understanding validation rules.
- Processing and managing requests for all Form ID types and Escalated Filings (e.g., IDNEWCIK, IDLOSTACCESS, IDCTRLCHG, IDCONVERT, COUPDAT), ensuring accurate documentation and verification.
- Assisting filers with amending Form ID information and resolving issues related to forgotten or compromised Form IDs.
- Providing clear instructions on the Form ID application process and its significance within the EDGAR ecosystem.
- Educating filers on best practices for managing and securing Form IDs and access codes.
- Proactively identifying and addressing common errors or misunderstandings related to Form IDs.
- Serving as a subject matter expert for internal EBO teams, offering insights into filer needs and recurring issues.
- Collaborating with internal teams (technical development, legal, compliance) to address systemic issues and improve the filer experience.
- Identifying trends in filer inquiries and providing actionable feedback to enhance EDGAR system functionality and userfriendliness.
- Contributing to the improvement of support processes and documentation, ensuring uptodate and effective resources.
- Assisting in training new support staff on EDGAR processes and customer service best practices.
- Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client.
- Demonstrating a commitment to quality and customer support.
- Expertise in EDGAR filing procedures and familiarity with SEC submission requirements
- Strong technical troubleshooting skills and experience supporting electronic filing systems
- Excellent communication and interpersonal abilities, with a focus on customer service
- Detailoriented with strong organizational and documentation skills
- Ability to work collaboratively with crossfunctional teams and adapt to evolving requirements
- A highly motivated selfstarter
- Must be motivated and have excellent customer service skills
EOE Statement: Savvee Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by state, federal, or local law.
EEOC - Eligibility to Work: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Savvee Inc. is where integrity meets innovation. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we hire professionals known for reliability, expertise, and exceptional service to support federal clients in IT, HR, and administrative solutions. We value each employee’s contribution and reward excellence with competitive pay, spot bonuses, and robust benefits: • Health, Dental, Vision • Company-paid Life & Disability • 401K with 100% vesting from first paycheck • Paid leave, EAP, commuter benefits • Training assistance & charitable opportunities Savvee is an equal opportunity employer committed to diversity and compliance with federal hiring laws.
