Cornerstone VNA is an independent nonprofit providing advanced care and specialized services through five distinct programs including Home Care, Hospice, Palliative Care, Private Duty, and Community Services. Serving more than 40 communities in NH and ME, our multidisciplinary team cares for patients of all ages, from birth through end of life
We are seeking a highly motivated Remote Help Desk Support Specialist to join our Hospital & Health Care team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and clients remotely. If you have a passion for helping others and a strong technical background, we want to hear from you!
- Provide remote technical support to end users via phone, email, and chat
- Troubleshoot and resolve hardware and software issues
- Install and configure software applications
- Document all support interactions and resolutions
- Escalate complex issues to the appropriate IT teams
- 2+ years of experience in a help desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) a plus
If you are looking for a challenging and rewarding opportunity to make a difference in the Hospital & Health Care industry, apply now to join our team as a Remote Help Desk Support Specialist!
FULL TIME
PART TIME
WEEKENDS AS NEEDED
CHOOSE YOUR OWN HOUR
Benefits: Paid Time Off and Holidays. These takes place after working for the company after 30 days, Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP)
The pay range for this role is: 28 - 32 USD per hour(Remote (Phoenix, Arizona, US))
