About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Eligibility on day 1 for all benefits
Dollar-for-dollar 401(k) match, up to 5%
Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority.
Note: Benefits may vary based on position type and/or level
Position Summary:
As a Remote Patient Services Specialist / Data Entry, you’ll be the backbone of our virtual patient support team. You will assist with scheduling, updating patient records, processing referrals, entering data into healthcare systems, and ensuring smooth communication between patients and providers — all while working from the comfort of your home.
This is an ideal role for someone detail-oriented, tech-savvy, and comfortable working in a fast-paced healthcare environment.
Key Responsibilities:
- Accurately enter and update patient information, appointments, and documentation in electronic health record (EHR) systems
- Handle inbound patient service requests via email, chat, or phone (non-clinical support only)
- Coordinate with healthcare providers, insurance companies, and internal departments
- Verify patient information, insurance details, and referral documentation
- Maintain confidentiality in accordance with HIPAA and company policies
- Support reporting and administrative tasks related to patient engagement and scheduling
- Ensure a high standard of customer service and professionalism at all times
Required Qualifications:
- High school diploma or equivalent required; associate degree or higher preferred
- 1+ year of experience in a healthcare support, call center, or data entry role preferred (but not required for strong candidates)
- Familiarity with EHR systems (e.g., Epic, Athenahealth, Cerner) a plus
- Strong typing speed and accuracy (minimum 40 WPM recommended)
- Excellent written and verbal communication skills
- Comfortable navigating multiple systems and screens simultaneously
- Able to work independently, stay organized, and manage time effectively in a remote environment
- Must be based in the U.S. and authorized to work
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
