One of our automotive clients is looking for a Service Engineer remotely.
Duration: 12 months position (May go Longer)
Pay Range: $45/hr.
Number of Opening : 1
Shift: 8am to 5pm
Responsibilities
Technical Diagnosis and Troubleshooting
· Provide onsite troubleshooting and analysis of customer cases at residential homes involving the functionality, installation and commissioning of home charging and home energy distribution/storage systems
· Provide resolution guidance during site visits to technical advisors, installers and/or customers
· Support clear communication of technical issues, repair processes and system functionality
· Use required and available tools to perform diagnosis and troubleshooting
· Ensure high customer satisfaction during issue resolution
Communication/Training/Feedback
· Coordinate on-site visit support with customer care support and operations
· Work closely with customer care, technical advisors and warranty to support product returns
· Provide reports and summaries to comply with required documentation and deliverables
· Train other fields of service engineers as required
· Support the creation of technical training materials based on experience
· Provide insights/feedback to improve products, processes and customer satisfaction
Education and Experience:
· 8+ years of experience, journeyman experience in the electrical space/electronic space (high emotional intelligence)
· Bachelor’s degree in engineering or related technical field preferred open to HSD
· Oral and Written Communication skills
· Electrical/electronic experience
· Knowledge of installation and electrical codes
Job Type: Contract
Pay: $45.00 per hour
Work Location: Remote
