For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.
We are looking for a Customer Service Representative to support our After-Care Team/Customers in Austin.
(In office for initial training and 1-2x a month. Will work remotely from home majority of schedule - must accommodate 9:30AM-6:00PM CST after training complete)
Responsible for creating a high level of satisfaction for customers who contact Ottobock after the sale to request information regarding warranty and maintenance, report problems or complaints, schedule a product loaner, and request repair estimates. Specifically responsible for using company procedures and systems, knowledge of products, and personal resourcefulness to process customer requests, resolve customer problems and complaints, and provide the Ottobock customer experience.
