Pacific Consulting is a global consulting firm specializing in fashion, technology and all manner of luxury goods and services. Our highlights include growing new businesses and assisting established brands that are expanding into emerging markets. We collaborate with our clients to re-imagine the possibilities for their brand, and develop a strategy to optimize their goals.
About The Role
We are looking for an enthusiastic and skilled Support Desk Specialist (Remote) to join our Customer Support team. As a key point of contact for our customers, you will play a significant role in ensuring their questions are resolved promptly and efficiently. This full-time, hourly position offers the flexibility of working remotely while delivering top-tier support to our English-speaking clients. If you are a problem-solver with a passion for delivering excellent customer service, we encourage you to apply for this opportunity.
What You'll Do
- Serve as the first point of contact for customers seeking technical or general support via phone, email, or live chat.
- Diagnose and troubleshoot customer inquiries and provide timely resolutions or escalate issues to the appropriate team.
- Document, track, and monitor customer queries in the ticketing system to ensure timely resolution and excellent customer experience.
- Collaborate with internal teams to identify common issues and contribute to process improvements.
- Provide clear, concise, and empathetic communication to customers throughout the support process.
- Stay updated on product knowledge, company policies, and industry best practices to offer well-informed responses.
- Identify trends in customer feedback and escalate concerns to management as needed to continuously enhance service delivery.
Qualifications
- Previous experience in customer support or a related field, preferably in a remote capacity.
- Excellent written and verbal communication skills in English.
- Proven problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer support software, ticketing systems, and collaboration tools (e.g., Zendesk, Salesforce, Slack).
- Strong time management and organizational skills with the ability to handle multiple inquiries simultaneously.
- Adaptability to quickly learn new tools and technologies.
- Reliable internet connection and a dedicated workspace to support remote work requirements.
The pay range for this role is: 28 - 30 USD per hour(Remote)
