We have 4 openings for Service Desk Analysts in Ohio. These candidates will be working remote and assisting employees with their technical issues ranging from software, hardware and network troubleshooting.
Responsibilities:
- Provide Tier I technical support to users
- Create, change, and delete system accounts per requests
- Support hardware and software for proprietary systems running in a Microsoft environment
- Prioritize and handle daily activities for unresolved escalations and follow ups as needed
- Escalate and work with third party vendors to resolve issues
- Assist and support the rest of the department in technology projects
- Manage and deploy images to all PC devices
Requirements:
- Strong customer service, organization, and communication skills
- Strong process management skills
- Ability to understand software, hardware, telephony and connectivity
- Ability to acquire data
- Ability to multi-task
- Ability to focus on objectives while being detail-oriented
- Ability to work independently
- Strong problem-solving skills
- Ability to work effectively with colleagues
- Ability to listen effectively and communicate with candor and honesty
- 1-2 years in IT Support (Desk-side experience)
- Experience in supporting multi-site and/or supporting or deploying systems preferred
- Experience using Service Desk ticketing system to track incidents/requests (ServiceNow, Salesforce, Active Directory, etc.)
- Experience win Medium/large support environments
- Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
- Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, Salesforce, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support
