We have 4 openings for Service Desk Analysts in Ohio. These candidates will be working remote and assisting employees with their technical issues ranging from software, hardware and network troubleshooting.

Responsibilities:

Provide Tier I technical support to users
Create, change, and delete system accounts per requests
Support hardware and software for proprietary systems running in a Microsoft environment
Prioritize and handle daily activities for unresolved escalations and follow ups as needed
Escalate and work with third party vendors to resolve issues
Assist and support the rest of the department in technology projects
Manage and deploy images to all PC devices

Requirements:

Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Desk-side experience)
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests (ServiceNow, Salesforce, Active Directory, etc.)
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, Salesforce, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support

Maven (now Expeed Software)

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Service Desk Analyst