Responsibilities
Kforce is working with a client in search of a Technical Support Coordinator to join their team! This position is full time, direct hire and remote with occasional travel to Nashua, NH. About the Role: As a Technical Support Coordinator, you will be responsible for calibrating our kiosks. You will have access to a wide variety of tools and technologies that keeps our fleet of kiosks healthy, become the go to person for troubleshooting kiosk hardware and software. What You'll Be Doing:
- Use proprietary tools to provide technical support to our large fleet of kiosks
- Promptly follow the escalation procedures and ensure quality resolution is achieved
- Analyze and aggregate data from a variety of sources, and help improve engineering and business processes
- Actively contribute in enhancing our knowledge base
Requirements
- Knowledge of Linux command-line and scripting languages (python or bash)
- Exceptional analytical and problem-solving skills
- Outstanding communication and interpersonal skills
- Must be able to multi-task and thrive in a fast-paced environment
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Must be willing to work a flexible schedule including holidays and weekends
- One year of Linux experience (preferred)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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