CloudQuery is a developer-first cloud governance platform that consists of three main components that can be used together or stand alone; Data Pipelines, Cloud Asset Inventory and CSPM (Cloud Security Posture Management). We're a Series-B Startup who are powering data movement for SREs, platform, and security teams in Fortune 100.
We're looking for a
Technical Support Engineer to troubleshoot and resolve technical issues for our cloud governance platform. You will collaborate with customers, engineering, and product teams to ensure a smooth user experience.
Requirements
- 3+ years in technical support, system administration, or cloud operations
- Experience with AWS, Azure, or Google Cloud
- Familiarity with cloud security, compliance, and cost optimization
- Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell)
- Experience with SQL and data querying for troubleshooting cloud asset inventory
- Knowledge of monitoring, observability, and log analysis tools
- Strong troubleshooting and communication skills
Responsibilities:
- Provide first level technical support via email, chat, video calls and Slack channels
- Ensure compliance with support SLAs, prioritizing and resolving issues within agreed response times
- Maintain and improve the support platform, including ticketing systems, automation, and documentation to enhance efficiency and customer experience
- Troubleshoot cloud governance, security, and compliance issues (AWS, Azure, GCP)
- Collaborate with engineering and escalate complex issues and document resolutions
- Work closely with the sales and customer success to support POCs and customer requirements
- Assist in testing new releases and maintaining knowledge base articles
- Stay updated on cloud technologies and best practices
Preferred Qualifications:
- Cloud certifications (AWS, Azure, or Google Cloud)
- Experience with ITSM tools, Terraform, Kubernetes, or DevOps
- Familiarity with CI/CD, Git, and API troubleshooting
- Understanding of security frameworks and compliance standards
Benefits
- Remote-first company!
- Competitive pay with significant options pack upside
- Remote-friendly environment and culture that nurtures company and team events to stay connected
- Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
