1. Answers phone calls and provides appropriate information regarding Admissions, Financial Aid, the Business Office, programs, schedules and general College information to students, the community, and College employees
2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Uses good judgment and appropriately manages escalated calls or recommends further escalation if deemed necessary.
3. Assists in obtaining and organizing accurate information for inclusion in the College’s knowledgebase website and other Information Center resources.
4. Performs data entry as needed using information gathered via phone, email, and web chat.
5. Utilizes Colleague software, the web, and any other online resources needed to locate accurate information quickly.
6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites.
7. Responds to questions and addresses customer concerns via email and live web chat.
8. Utilizes professional writing skills in updating various written materials and webpages, including internal reference and training materials and a knowledgebase website.
9. Performs outbound calling to prospective students, applicants, and other targeted populations as needed.
10. Contributes to the College Vision, Mission, Values, and RISE statement.
11. Supports workforce diversity in all its aspects.
Performs other duties as assigned.
