Posting Details

Position Summary Information

Position Title

Assistant, Information Center

Position Type

Part Time Regular

Annual Schedule

N/A

Expected Work Schedule

Variable

Anticipated Days

Monday - Friday

Anticipated Hours

8:00 a.m. - 5:00 p.m.

Anticipated Hours per Week

up to 29

Work Location

A-B Tech Main Campus

Job Description Summary

This is a 100 percent teleworking/remote position.
The primary function of this position is to assist persons inside and outside the College to obtain accurate and timely information regarding Admissions, Financial Aid, the Business Office, academic programs, schedules and other general College information. This position takes inbound calls, emails, and web chats and makes outbound calls as needed to follow up with prospective students, applicants, and other selected populations.

Duties

1. Answers phone calls and provides appropriate information regarding Admissions, Financial Aid, the Business Office, programs, schedules and general College information to students, the community, and College employees

2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Uses good judgment and appropriately manages escalated calls or recommends further escalation if deemed necessary.

3. Assists in obtaining and organizing accurate information for inclusion in the College’s knowledgebase website and other Information Center resources.

4. Performs data entry as needed using information gathered via phone, email, and web chat.

5. Utilizes Colleague software, the web, and any other online resources needed to locate accurate information quickly.

6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites.

7. Responds to questions and addresses customer concerns via email and live web chat.

8. Utilizes professional writing skills in updating various written materials and webpages, including internal reference and training materials and a knowledgebase website.

9. Performs outbound calling to prospective students, applicants, and other targeted populations as needed.

10. Contributes to the College Vision, Mission, Values, and RISE statement.

11. Supports workforce diversity in all its aspects.

Performs other duties as assigned.

Minimum Requirements (Applicant must meet all of the minimum requirements)

1. Completion of a certificate or completion of some college-level work for credit (N10) OR
Associate degree (N11);
2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment.
3. Experience using email, Excel, Word, and common software applications.

Preferred Qualifications

1. Bachelor’s degree;
2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment;
3. Experience working with college software programs, including Colleague, student databases, and online class scheduling tools;
4. Proficiency in a second language such as Spanish, an East Slavic language, and/or American Sign Language.

Special Instructions to Applicants

Applicant Should:

1. Read the following before submitting the Application:

Application Selection Process
Technical Support Tips

2. Upload Required Documents:

When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications with in the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.

PLEASE NOTE: DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT

If selected for hire:

If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education are required to be received a minimum of two business weeks before the first day of work.

Transcripts outside of the United States, must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.

PLEASE NOTE: FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.

Why Should I Work at A-B Tech?

A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since our establishment in 1959. With five locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately 10,000 curriculum students, 14,000 continuing education students, and 1,100 faculty & staff. We offer an array of programs to meet local workforce needs which culminate in 55 degrees, 18 diplomas, and 56 certificates. A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!

A-B Tech Welcoming Culture (R.I.S.E)

A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, Support, and Equity for Everyone.

This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!

A-B Tech is looking for:

A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.

Position Summary

Posting Detail Information

Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration)

02/10/2025

Start Date

03/03/2025

Keep Open Until Filled

Yes

Salary or Hourly Pay Range (Salary is Non-Negotiable)

$19.30 - $20.12

Total Compensation

Benefits Summary

Questions

A-B Tech’s Human Resources (HR) department is located on the main campus at the Sunnicrest House. This beautiful Tudor-style Historic house served as a private residence for guests of the Vanderbilt family for the first century of the home’s life. Today you will find a professional HR family that is dedicated to ensuring all employees and applicants receive fast and accurate answers, compassion, fairness, and kindness from Monday through Friday 9:00 am – 5:00 pm. To ensure a prompt hiring process, please read the application directions located on the HR website. For questions, you may email us at hr@abtech.edu.

We look forward to welcoming you to our A-B Tech family!

Asheville-Buncombe Technical Community College

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Assistant, Information Center