ONBOARDING ADMINISTRATIVE SPECIALIST I
POSITION SUMMARY
The Onboarding Administrative Specialist I will execute the day-to-day functions of Allied BPO Onboarding team by ensuring PPO, Telemedicine and other various vendors receive accurate and timely information, as well as providing continued oversight of group reporting and changes, such as terminations, reinstatements and updates. Responsible for timely and accurate customer service responses in the shared inboxes utilizing complex-thinking.
ESSENTIAL FUNCTIONS
- Serves as a point of contact for the PPO and Telemedicine Vendor to ensure that information is communicated and transferred accurately.
- Strong understanding of New Business and Reissue submission paperwork received from BPO Clients to ensure plan details are communicated accurately.
- Troubleshoot and correct escalated PPO and Telemedicine Vendor file extracts for discrepancies and issues.
- Executes required end of month and various other reporting for BPO clients and vendors.
- Executes effective resolutions for escalated issues and ensures that the appropriate Allied teams are informed in a timely manner.
- Performs daily matrix audits to ensure correct data is being transmitted to all blocks of business after implementation has been completed for new group submissions.
- Conducts Telemedicine vendor monthly group audits.
- Monitors and assists as needed with group PPO setups, changes, and terminations.
- Manages Web Assistance inbox and maintains response turn around time to clients.
- Processes group update requests, ensuring accuracy and timeliness.
- Manages and oversees Eligibility Maintenance setup on web portal accounts.
- Assists with auditing new business and reissue transmittals, as needed, ensuring data is accurate and onboarding turn around times are maintained.
- Processes group plan changes for various blocks of business and ensures turn around times are maintained.
- Organizes group terminations and reinstatements, while having a basic understanding of workflows and business processes for all departments impacted.
- Demonstrates strength, leadership, and understanding of business processes, as well as a “sense of urgency” resulting in the ability to influence the organization to exceed performance standards and customer expectations.
- Answers group Administrator and Broker inquiries via email and verbally through a dedicated phone line.
- Other duties as assigned.
EDUCATION
- Bachelor’s degree or equivalent work experience
EXPERIENCE AND SKILLS
- 1-3 years' experience in a data entry or administrative role
- Group Health Insurance/Benefits experience preferred, but not required.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to learn new systems.
- Ability to prioritize tasks and to delegate them when appropriate.
COMPETENCIES
- Communication
- Customer Focus
- Accountability
- Functional/Technical Job Skills
PHYSICAL DEMANDS
- This is an office environment requiring extended sitting and computer work.
WORK ENVIRONMENT
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
