Job Overview
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users regarding software, hardware, and network-related issues. You will play a crucial role in ensuring smooth IT operations within the organization.
Duties
- Troubleshoot software and hardware issues for end-users
- Analyze and resolve technical problems related to IT infrastructure
- Provide IT support via phone, email, or in-person
- Utilize ServiceNow or similar ticketing system to log and track support requests
- Assist with LAN and mobile device setup and troubleshooting
- Communicate technical information effectively to non-technical users
- Support various operating systems and applications
Qualifications
- Proficiency in software troubleshooting and technical problem-solving
- Knowledge of TCP/IP protocols and IT infrastructure
- Ability to analyze and resolve technical issues efficiently
- Experience with ServiceNow or other IT service management tools is a plus
- Strong understanding of IT support principles
- Familiarity with LAN configurations and mobile devices
- Excellent communication skills to interact with end-users effectively
Job Types: Part-time, Contract, Temporary
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
Experience:
- Customer support: 1 year (Preferred)
Work Location: Remote
