Job Overview

As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users regarding software, hardware, and network-related issues. You will play a crucial role in ensuring smooth IT operations within the organization.

Duties

Troubleshoot software and hardware issues for end-users
Analyze and resolve technical problems related to IT infrastructure
Provide IT support via phone, email, or in-person
Utilize ServiceNow or similar ticketing system to log and track support requests
Assist with LAN and mobile device setup and troubleshooting
Communicate technical information effectively to non-technical users
Support various operating systems and applications

Qualifications

Proficiency in software troubleshooting and technical problem-solving
Knowledge of TCP/IP protocols and IT infrastructure
Ability to analyze and resolve technical issues efficiently
Experience with ServiceNow or other IT service management tools is a plus
Strong understanding of IT support principles
Familiarity with LAN configurations and mobile devices
Excellent communication skills to interact with end-users effectively

Job Types: Part-time, Contract, Temporary

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Schedule:

5x8
8 hour shift
Monday to Friday

Experience:

Customer support: 1 year (Preferred)

Work Location: Remote

TekisHub Consulting Services

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