ShareCal is a game-changing platform for executive assistants. Our software helps EAs save hours each day and is rapidly gaining adoption at top companies worldwide.
We’re hiring a Customer Experience & Operations Lead who is highly ambitious and motivated to help scale an exciting software company and empower EAs all over the world.
You do not need to have prior experience or any particular educational background to apply, only a strong work ethic and appetite to “get things done.” Bonus points if you’re a current or former administrative professional or have worked extensively with admins and you thrive in startup environments.
We are a lean and fast-moving team. You’ll work closely with the CEO and play a critical role in supporting the company’s growth. The job will be intense and you’ll be expected to wear many hats, offering plenty of excellent opportunities for learning and rapid career advancement.
Here are some examples of what you’ll be doing on a daily basis:
- Customer Onboarding: Own the onboarding process, including conducting one-on-one and group training sessions and providing personalized support to each user
- Customer Support: Develop and refine resources like FAQs, guides, and tutorials
- Operational Support: Tackle a variety of ad hoc operational tasks, such as supporting pilot projects and managing invoices to ensure smooth day-to-day operations
- Marketing and Brand Initiatives: Create marketing content and execute campaigns to drive brand awareness and customer engagement
Here’s what we’re looking for:
- Self-Starter with High Autonomy: You take initiative and thrive in environments with minimal oversight, where you can take ownership and make decisions independently
- Exceptional Communicator: You’re confident speaking and presenting to customers, able to explain ideas clearly, and adept at handling conversations with professionalism and empathy
- Empathetic and Customer-Centric: You genuinely care about our users’ success and go the extra mile to ensure they have an exceptional experience with ShareCal
- Strategic and Results-Oriented: You think critically about how to prioritize tasks and focus on the most impactful activities
- Flexible and Adaptable: Our customers span multiple time zones. You’re comfortable adjusting your schedule to accommodate late-night or early-morning calls when necessary
- Organized and Detail-Oriented: You juggle multiple priorities with ease and ensure no task slips through the cracks
- Positive and Approachable: You’re warm, personable, and fun to work with, creating an uplifting experience for both customers and teammates
Location: We’re currently remote but plan to open an office in San Francisco soon. Option to be fully remote or hybrid
Compensation: $115,000 - $175,000 (depending on skills and experience) for hybrid option. Varies for remote option.
We believe in rewarding performance generously — If you join us and quickly demonstrate an ability to move beyond your initial level, we'll promptly promote you.
How to apply: If you’re excited about this opportunity, send your resume and a brief video explaining why you’d be a great fit to careers@sharecal.io. The video doesn’t need to be perfect (no need to dress up!) — Just hit record and be yourself!
