We’re hiring: Desktop Support Technician (L1/L2)

If you enjoy solving real problems (not just closing tickets), this role is for you.

At IBC, we are looking for a Desktop Support Technician to support international clients and deliver a high-quality IT experience across end-user environments. This is not a call center role; it is hands-on, technical, and client-facing.

What you will do:
⁠ ⁠

Support workstation deployments and end-user environments
Troubleshoot hardware, software, and basic network issues
⁠Manage onboarding/offboarding and system upgrades
⁠Work with tools such as Microsoft 365, endpoint security, and ticketing system
⁠Collaborate with teams and clients to ensure smooth operations

What we are looking for:

2+ years of experience in IT support or help desk roles
⁠ ⁠Experience with Windows and macOS
⁠ ⁠Strong troubleshooting mindset (you go beyond basic fixes)
⁠English level B2+ or C1 (required)⁠ ⁠
Organized, proactive, and client-focused

Nice to have:

⁠ ⁠MSP experience
⁠ ⁠Familiarity with Intune, Entra ID, or SIEM platforms

This role is ideal for someone looking to grow beyond basic support and gain exposure to real IT environments with international clients.

Job Type: Full-time

Work Location: Remote

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Desktop Support Technician