Do you have the grit, critical thinking, and passion to help people reclaim their health?
Are you driven by exceptional customer experience, fast—yet thoughtful—responses, and rock-solid organization and management? Do you thrive in roles that blend front-line support, tech and sales savvy, and financial strategy? If so, we can’t wait to meet you.

About Rothman Health Solutions

We empower individuals and couples (avg ages 40–60) to reclaim their health, vitality, and joy through transformational lifestyle programs. We make chronic disease optional—no prescriptions required. Learn more at drnicole.com.

Our Ideal Members

Experiencing sub-optimal health or chronic conditions that conventional medicine has failed to resolve
Women in peri-/menopause seeking natural solutions and craving to feel like themselves again

The Opportunity: Wellness Concierge

As our Wellness Concierge you’ll be the heartbeat of our practice—welcoming members (virtual), managing critical workflows, and ensuring every interaction exceeds expectations. You’ll juggle appointment logistics, member enrollment, scheduling and confirmations, sales conversations, and finance tasks with poise and precision.

What You’ll Own

Member Experience & Sales Support

First point of contact: phone, email, text and Zoom
Guide prospective members through enrollment, confidently discussing health challenges and helping them takes steps forward to invest in their health
Proactively follow up on inquiries, ensuring no lead or question falls through the cracks

Virtual Operations & Events

Maintain a warm, organized, and on-brand communication
Support virtual marketing events as needed
Form and Document Management
Lab Management

Scheduling & Documentation

Coordinate and confirm appointments, minimizing wait times and respecting provider schedules
Prepare and verify all intake forms, waivers, and program checklists
Accurately process payments and EHR updates

Collaboration & Continuous Improvement

Liaise seamlessly with clinical, coaching, and leadership teams to deliver cohesive care plans
Track member satisfaction and suggest process improvements
Uphold HIPAA compliance and safeguard sensitive information

What You Bring

Experience & Education

Associate's or Bachelor’s, in Healthcare or Bus Admin or related field preferred
2+ years in front desk, customer service, or administrative roles (wellness/healthcare setting a plus)
3+ years in a sales or consultation roles requiring strategic and critical thinking for helping for potential members while maintaing empathy and overcoming objections.

Core Competencies

Exceptional communication: professional, empathetic, and persuasive
Stellar organization and time-management: thrives in a fast-paced environment
Critical thinker and problem solver: resourceful under pressure
Tech-savvy: EHR systems, Google Suite, Zoom, Monday/ClickUp, Slack, Go High Level

Personal Attributes

Grit and growth mindset: tackles tough conversations and financial discussions with confidence
Member-first mentality: passionate about health, wellness, and changing lives
Collaborative spirit: pitches in wherever needed to keep the team—and members—moving forward
Integrity & discretion: protects member data and practices
Positive, upbeat, and wellness-oriented: you walk the talk
Compassion for helping people

Compensation & Logistics

Salary: $43,000 + based on experience and skill set plus get performance and other bonuses (commensurate with experience)
Schedule: Full-time (40+ hours/week), Monday–Friday
Location: Remote

Ready to Join Us? FOLLOW ALL INSTRUCTIONS TO BE CONSIDERED

First Step: Please watch this video intro from our Founder/CEO https://www.loom.com/share/1278669fdf454ab9b1fa1fb0df5fa8de?sid=566bc5a5-ed5c-4e35-a85b-b2683e269d38 and respond with your own loom video here on indeed telling us why this role speaks to you, why your the right person for the job—and let’s transform lives together.

Please do not call the main office.

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

Employee discount
Paid time off
Professional development assistance

Work Location: Remote

Rothman Health Solutions

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