Work From Home: Customer Service Representative / Office Assistant (Seasonal)

Love the idea of working from home in comfy clothes? Enjoy helping people and creating great customer experiences? Ready to skip the daily commute and join a growing local company?

Ozarks Outdoor Solutions is looking for a work-from-home Customer Service Representative / Office Assistant to support our lawn care and landscaping team. This is an hourly position with typical availability needed Monday–Friday between 8:00am and 5:00pm.

As the first point of contact for many of our customers, you’ll help keep our days running smoothly—answering calls and emails, submitting quotes, coordinating services, and making sure customers feel taken care of from start to finish.

What You’ll Do

Provide friendly, professional support by phone and email
Take customer requests, answer questions, and help resolve concerns
Schedule appointments, qualify leads, and coordinate service work
Process and update service schedules and customer information
Use cloud-based tools (word processing, spreadsheets, and business software)
Track and Update Notes within the client profile
Take ownership of tasks and follow through until they’re complete
Escalate unresolved issues to ownership when needed
Jump in where needed to support the team and keep things moving

What We’re Looking For

A positive, upbeat attitude and a genuine desire to help people
Trustworthy, honest, and dependable
Strong customer service and phone communication skills
Clear, professional phone presence
Comfortable with computers and learning new software
Able to work independently, stay organized, and manage time well
Confident making work-related decisions while working remotely
Proactive problem-solver who takes initiative

Equipment You'll Need

laptop or desktop - our platform is accessible with a mobile device, but it doesn't format well, and some of the features are glitchy
cellphone - you'll make and receive several calls a day though our VOIP account

Job Types: Full-time, Part-time, Temporary

Pay: $16.00 per hour

Work Location: Remote

Ozarks Outdoor Solutions LLC

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WORK FROM HOME - Customer Service Representative / Office Assistant