Be a valued member of a small team at a technology company that is saving lives. McRoberts Technologies provides real-time locating systems that are used for life-safety applications. McRoberts Technologies protects half a million infants annually from the risk of abduction.

The company provides remote tech support 24/7/365. You will provide that support Monday through Friday, 8 a.m. to 4 p.m. Eastern time. Flexibility to trade with the 4 p.m.-to-midnight Call Center technician and/or willingness to pick up weekend shifts at times would be beneficial to the company.

The successful candidate possesses knowledge of low voltage and RF communications, access control systems, corporate networks and Microsoft 365 software applications, as well the ability to read and understand architectural, engineering and electrical drawings.

The successful candidate also possesses excellent customer service skills, the ability to work under pressure and independently with attention to detail, and clear and concise verbal and written communication skills. You will be the voice of the company to its valued clients and must present a professional and knowledgeable presence.

You can expect a welcoming corporate culture that values team spirit, inclusiveness, fairness and transparency. McRoberts leverages Vtiger CRM, Trello and Microsoft 365 for ready access to information and effective collaboration with colleagues.

If you are a competent and detail-oriented technician with great customer-service skills, enjoys working on a team, thrives on doing good work that is appreciated, we would love to hear from you!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Application Question(s):

What is your method of customer service?
What are you looking for in your next job?
Do you reside in the United States? If yes, where?
Are you willing to work weekends occasionally?
Are you willing to be an independent contractor?

Language:

English (Required)

Work Location: Remote

McRoberts Technologies

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