IMPORTANT: This is a high-performance role. Only apply if you are confident in your ability to handle fast-paced inbound calls and meet performance metrics.

About Us

King Clean is a fast-growing exterior cleaning and holiday lighting franchise. We specialize in pressure washing, soft washing, and seasonal lighting services across multiple locations.

We are building a high-performance system, and this role is one of the most important positions in the company.

The Role

We are hiring a Customer Service Representative (CSR) to handle inbound leads, answer phone calls, and schedule estimates.

You will be the first impression of our company and play a direct role in driving revenue.

This is a remote, full-time position (40 hours per week).

Schedule

Approximately 9:00 AM – 5:00 PM EST
Monday–Friday (flexibility required)
Schedule may adjust slightly as we grow

Responsibilities

Answer inbound phone calls quickly and professionally
Call and follow up with leads from website and Facebook forms
Schedule estimates for our sales team
Maintain a high booking rate on incoming leads
Respond to customers via text and email
Use our CRM (GoHighLevel) to track leads
Deliver a great customer experience every time

Performance Metrics (VERY IMPORTANT)

This role is performance-based. You will be measured on:

Answer Rate (target: 95%+)
Speed to Lead (target: under 60 seconds)
Booking Rate (target: 50%+)

Pay Structure

Base Pay: $800/month
Performance Bonuses: Up to $800/month

On-Target Earnings: $1,600/month

Bonuses are based on hitting performance metrics.

Requirements

Strong English communication skills
Confident and professional on the phone
Fast response time and ability to multitask
Reliable internet and quiet work environment
Customer service or sales experience is a plus
Organized and detail-oriented

What We’re Looking For

Fast and responsive
Competitive and results-driven
Takes ownership of performance
Wants to grow with a fast-moving company

Job Types: Full-time, Commission

Pay: $14,000.00 - $28,000.00 per month

Work Location: Remote

King Clean

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Customer Service Representative