Job Overview
We are seeking a skilled Refrigeration Technician to join our team. The ideal candidate will possess a strong background in technical support and computer management, with the ability to troubleshoot various refrigeration and commercial ice machines issues and assist in repair remotely and dispatching a service tech if needed and be responsible for service until the ticket is completed satisfactorily. As a Refrigeration Technician, you will be responsible for ensuring the efficient operation of refrigeration systems while providing exceptional customer service and support.

Responsibilities

Provide technical support for refrigeration-related issues, including troubleshooting and diagnostics.
Manage computer networking tasks related to refrigeration systems, ensuring optimal performance.
Utilize Microsoft Office and other software tools for documentation and reporting purposes.
Collaborate with team members using help desk platforms like BMC Remedy, ServiceNow, or Jira to track issues and resolutions.
Communicate effectively with customers to understand their needs and provide timely solutions.

Requirements

Proven experience in technical support or a related field with a focus on refrigeration systems.
Excellent communication skills to interact effectively with customers and team members.
Ability to work independently as well as part of a team in a fast-paced environment.
A proactive approach to problem-solving with strong analytical skills. Join our team as a Refrigeration Technician where your expertise will contribute to maintaining high standards of service and customer satisfaction!

Job Types: Part-time, Contract

Pay: $23.72 - $28.56 per hour

Expected hours: 4 – 20 per week

Work Location: Remote

Foster USA Refrigerators Inc.

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Refrigeration / Ice machine technician for tech support