AV Support Specialist (On-Site or REMOTE – Waltham, MA)

Contract Duration: 6 months – 1 year
Location: Waltham, Massachusetts

Key Responsibilities

Provide daily on-site AV support for meetings, events, and conference room systems
Configure, maintain, and optimize Crestron, Logitech, and Zoom Room systems
Troubleshoot real-time audio, video, and control system issues
Deploy and integrate new AV hardware, firmware, and software components
Perform preventative maintenance and assist with upgrades and expansions
Monitor and manage devices through Zoom Admin Portal and Logitech Sync
Collaborate with IT, networking, and facilities teams to align systems with infrastructure standards
Document configurations, wiring diagrams, and create user-facing operational guides

Technical Skills & Tools (Intermediate Level)

Audio

DSPs: Biamp Tesira, QSC Q-SYS, Shure IntelliMix – configure EQ, routing, mixing, and echo cancellation
Microphones: Beamforming ceiling, boundary, and wireless – deploy, tune, and perform gain structure adjustments
Audio-over-IP: Dante, AES67 – configure routing, clocking, and troubleshooting

Video

PTZ & Auto-Tracking Cameras: Logitech Rally, Poly, or similar – configure presets, integrate with conferencing platforms
Video-over-IP: HDBaseT, NDI, SDVoE – deploy encoders/extenders, troubleshoot latency or EDID issues
Displays & Projectors: Mount, configure resolutions/EDID, and integrate with control systems

Control Systems

Crestron, AMX, Extron: Load and test control programs, wire touch panels, verify device communication

Collaboration Platforms

Zoom Rooms: Deploy certified hardware, configure profiles, and perform troubleshooting

Networking for AV

VLANs, QoS, Multicast: Basic configuration and AV connectivity troubleshooting

Management & Monitoring

Zoom Admin Portal, Logitech Sync: Register devices, monitor health, apply updates, pull reports

Digital Signage

BrightSign, Appspace: Deploy and schedule content, configure players, and perform updates

General

Documentation & Runbooks: Create wiring diagrams, rack elevations, and operational guides
Troubleshooting: Diagnose audio feedback, video sync, and control system issues

Qualifications

3+ years of hands-on AV support experience in a corporate or enterprise environment
Strong knowledge of Crestron, Logitech, and Zoom Room technologies
Familiarity with networked AV environments (VLANs, QoS, Dante, etc.)
Excellent troubleshooting, documentation, and communication skills
Ability to work independently and proactively in a fast-paced, on-site setting
Preferred certifications: Crestron, Dante, or Zoom Rooms

Contract Details

Type: Independent Contractor (1099 or through staffing vendor)
Duration: 6 months – 1 year
Schedule: 5 days per week, on-site in Waltham, MA
Compensation: Competitive and commensurate with experience

Our client, a leading global technology organization, is seeking an Audio-Visual (AV) Support Contractor to join their on-site IT Operations team in Waltham, MA. This hands-on role supports, maintains, and enhances AV systems and conference room technologies across the office.

The ideal candidate will have solid experience with Crestron, Logitech, and Zoom Rooms, along with a working knowledge of DSPs, cameras, digital signage systems, and networked AV environments. You’ll ensure all meeting and collaboration spaces deliver seamless, high-quality audio and video experience.

Job Types: Full-time, Contract

Pay: $70.00 - $90.00 per hour

Expected hours: 40 per week

Work Location: Remote

DNS Solutions Inc.

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AV Support Specialist