You must be fluent in Spanish and English. To apply for this position, please complete the following form:

https://forms.clickup.com/36293809/f/12kk5h-37984/41INU6CHWWV50WDHEM

Without filling out this form, your application will not be considered.

Join Companio as a Customer Experience & AI Specialist and help shape the future of how entrepreneurs interact with our platform.

This is a hybrid role combining customer support, AI optimization, and operational improvement. You will work directly with clients while also helping improve and train our AI-powered support systems to create faster, smarter, and more efficient customer experiences.

Key ResponsibilitiesCustomer Support & Client Experience

Assist clients through chat, email, and calls in both English and Spanish.
Help clients understand and use Companio’s services and platform.
Resolve client issues efficiently while maintaining a high level of customer satisfaction.
Identify recurring client problems and proactively suggest improvements.
Collaborate with internal teams to ensure smooth client operations.

AI & Support Automation

Help configure, train, and improve Companio’s AI customer support assistant.
Review AI conversations and identify opportunities to improve response quality and accuracy.
Create and optimize internal knowledge base content used by the AI system.
Test AI workflows, automations, and support processes.
Work closely with operations and management to improve support efficiency through AI and automation.

Qualifications

Fluent in English and Spanish (written and spoken).
Comfortable using AI tools and digital platforms on a daily basis.
Strong communication and problem-solving skills.
Organized and detail-oriented.
Curious mindset with interest in technology and automation.
Experience in customer support, operations, or AI-assisted workflows is a strong plus.
Ability to identify patterns and suggest process improvements.
Comfortable working remotely and independently.

Work Setup

Full-Time Remote Position Monday to Friday 10:00 – 18:00 Central European Time (CET)

Why Companio?

Work remotely with an international and fast-growing team.
Be part of a modern company heavily focused on automation and AI.
Gain hands-on experience improving real AI support systems.
Opportunity to grow in operations, automation, and customer experience.
Dynamic environment where your ideas and improvements have real impact.

Job Type: Full-time

Application Question(s):

Are you available to work remotely Monday to Friday from 10:00 to 18:00 CET?
Why do you think AI will change customer support in the next few years?
Are you comfortable having professional phone conversations in Spanish daily?
Have you ever used AI tools such as ChatGPT, AI assistants, or automation tools in your work? Please explain briefly.
Do you feel comfortable analyzing workflows and suggesting improvements?

Work Location: Remote

Companio

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